Îãëàñè , Oglasi , rabotnimesta.mk , rabotnimesta , Oglasnik , Îãëàñíèê , rabota , ðàáîòà , onecontact TECH - Remote Application Support Analyst

                                                       
  
   



   Remote Application Support Analyst
 Основна дејност Информатичка технологија
 Огласувач   onecontact TECH
 Регион Цела Македонија
 Отворен од 7/6/2022
 Отворен до 30/9/2022
 Плата Нема информација
 Број на работни места Нема информација
 Вид на работување Сите видови на вработување
 Телефон Нема информација
 E-Mail jobs@onecontact.com.mk
 Потребни квалификации
 Job Requirements
2-4 Years of Experience providing Level 2 and above techical support
Database knowledge (MS SQL and/or Oracle)
Working knowledge of various scripting tools and languages (MS SQL Client, TOAD)
Experience with SQL Server administration (ex. Re-indexing, maintenance plans, & troubleshooting performance issues)
Proficiency in English (written and verbal)
Strong Problem-solving and Analytical skills

Nice-To-Have
Experience with Crystal Reports or other ad hoc reporting tools
Previous experience with version control tools (SVN) is an asset
Microsoft Certifications are a plus
 Детали за огласот
As an Application Support Analyst, you will be responsible for providing technical support to customers by answering complex questions regarding the operation and usage of smart applications used by one of the largest transportation agencies in North America.

Our ideal candidate is a proactive individual, with strong analytical and excellent communication skills, who has proven SQL knowledge and experience.



Roles & Responsibilities
Support customers and internal staff in all aspects through problem resolution, ensuring that the customer is informed and updated at all times
Handle and close client issues in a timely manner or escalate issues when needed
Identify and resolve recurring or unique customer issues
Write product knowledge base articles, service bulletins, white papers & procedures
Work with the development team for issue resolution, test fixes to ensure that problems have been adequately resolved.
Perform upgrades and post-upgrade support for end-users


Working Hours
Standard 8 hour shift falls between 2 PM - 2 AM CET


What We Can Offer
An Attractive Salary Package + Benefits
1 0% Remote Work - Work From Anywhere
Working In An International Team
Paid Education & Training
Opportunity To Learn & Develop New Skills
   
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