Îãëàñè , Oglasi , rabotnimesta.mk , rabotnimesta , Oglasnik , Îãëàñíèê , rabota , ðàáîòà , onecontact TECH - Remote Service Desk IT Support

                                                       
  
   



   Remote Service Desk IT Support
 Основна дејност Сите дејности
 Огласувач   onecontact TECH
 Регион Цела Македонија
 Отворен од 7/6/2022
 Отворен до 8/7/2022
 Плата Нема информација
 Број на работни места Нема информација
 Вид на работување Сите видови на вработување
 Телефон Нема информација
 E-Mail jobs@onecontact.com.mk
 Потребни квалификации
 Qualifications
3 to 5 years of previous experience in a similar role
Experience with desktop and server operating systems, including but not limited to Microsoft Windows 10, Server 2016, 2019, Android, iOS, iPad OS, and macOS.
Working knowledge of Office 365, Teams, and Active Directory
Superior Troubleshooting and problem-solving skills
Superior command of written English with a demonstrated ability to produce quality documentation
Excellent communication & interpersonal skills.
Keen attention to detail
Ability to conduct research into a wide range of computing/technical issues as required
Ability to present ideas in user-friendly “low-tech” language


Nice-To-Have
Prior experience with a ticket tracking solution
Bachelor’s degree or diploma in Information Technology, Computer Science or equivalent.
CompTIA A+ and ITIL Foundation certification preferred
 Детали за огласот
We re hiring a Remote Service Desk IT Support. As a Service Desk Analyst, you ll be responsible for ensuring proper equipment and software operation such that end users can accomplish their daily business tasks.


Roles & Responsibilities

Field incoming help requests from end users via telephone, online support, and e-mail interactions in a courteous and professional manner.
Clearly document all pertinent end user identification information, problem details, troubleshooting steps, and final resolution.
Prioritize incoming trouble tickets and schedule investigation and resolution accordingly.
Escalate problems (when required) to the appropriately experienced analyst.
Apply appropriate diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked question resources to aid in problem resolution.
Identify and learn appropriate software and hardware items used and supported by the organization.
Test fixes to ensure a problem has been adequately resolved.
Perform post-resolution follow-ups to help requests whenever appropriate.
Evaluate documented resolutions and analyze trends for ways to prevent future problem occurrences.



Working Hours
Mon - Fri 3 PM - 11 PM or 4 PM - 12 AM CET
   
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    Други огласи од истата дејност
2   Огласувач: onecontact TECH   Цела Македонија   Job Requirements +4 years of software automation testing experience with Desktop, Mobile, and web-based applications Experience in using MSSQL, Oracle databases & relational databases concepts Experience of software application code (C#, TypeScript) using tools- Selenium, Visual Studio, Playwright) and the ability to write, read, and debug it Strong written and verbal communication skills, including the ability to present ideas and suggestions clearly and effectively. Nice-To-Have Understanding of Agile software development test practices Experience with common network protocols, tools such as Wireshark/Fiddler Experience testing/leveraging cloud technologies
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2   Огласувач: onecontact TECH   Цела Македонија  
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2   Огласувач: onecontact TECH   Цела Македонија  
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  Сите дејности   Важи до:   7/7/2022  

  Други огласи од истиот регион
2   Огласувач: onecontact TECH   Цела Македонија   Qualifications: Excellent English – verbal and written communication skills Exceptional customer service skills Positive, self-motivated attitude with high energy Ability to think, problem-solve, take action, and follow-through Must be flexible to work shifts as required (evenings, weekends, and holidays) Requirements: A quiet room to work Upload of 10 MB and Download of more than 10 MB for Internet Windows 10
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2   Огласувач: onecontact TECH   Цела Македонија   Job Requirements 5+ years of experience as a Software Engineer Expertise in Visual Basic (.Net), C programming, and Bash Scripting Familiarity with various operating systems (Linux, Mac OS, Windows) Eagerness and willingness to learn new technologies
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2   Огласувач: onecontact TECH   Цела Македонија   Job Requirements +4 years of software automation testing experience with Desktop, Mobile, and web-based applications Experience in using MSSQL, Oracle databases & relational databases concepts Experience of software application code (C#, TypeScript) using tools- Selenium, Visual Studio, Playwright) and the ability to write, read, and debug it Strong written and verbal communication skills, including the ability to present ideas and suggestions clearly and effectively. Nice-To-Have Understanding of Agile software development test practices Experience with common network protocols, tools such as Wireshark/Fiddler Experience testing/leveraging cloud technologies
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