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Remote Service Desk IT Support
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Основна дејност |
Сите дејности
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Огласувач |
onecontact TECH
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Регион |
Цела Македонија
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Отворен од |
7/6/2022
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Отворен до |
8/7/2022
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Плата |
Нема информација
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Број на работни
места |
Нема информација
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Вид на работување |
Сите видови на вработување
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Телефон |
Нема информација
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E-Mail |
jobs@onecontact.com.mk
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Потребни квалификации |
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Qualifications
3 to 5 years of previous experience in a similar role
Experience with desktop and server operating systems, including but not limited to Microsoft Windows 10, Server 2016, 2019, Android, iOS, iPad OS, and macOS.
Working knowledge of Office 365, Teams, and Active Directory
Superior Troubleshooting and problem-solving skills
Superior command of written English with a demonstrated ability to produce quality documentation
Excellent communication & interpersonal skills.
Keen attention to detail
Ability to conduct research into a wide range of computing/technical issues as required
Ability to present ideas in user-friendly “low-tech” language
Nice-To-Have
Prior experience with a ticket tracking solution
Bachelor’s degree or diploma in Information Technology, Computer Science or equivalent.
CompTIA A+ and ITIL Foundation certification preferred
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Детали за огласот |
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We re hiring a Remote Service Desk IT Support. As a Service Desk Analyst, you ll be responsible for ensuring proper equipment and software operation such that end users can accomplish their daily business tasks.
Roles & Responsibilities
Field incoming help requests from end users via telephone, online support, and e-mail interactions in a courteous and professional manner.
Clearly document all pertinent end user identification information, problem details, troubleshooting steps, and final resolution.
Prioritize incoming trouble tickets and schedule investigation and resolution accordingly.
Escalate problems (when required) to the appropriately experienced analyst.
Apply appropriate diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked question resources to aid in problem resolution.
Identify and learn appropriate software and hardware items used and supported by the organization.
Test fixes to ensure a problem has been adequately resolved.
Perform post-resolution follow-ups to help requests whenever appropriate.
Evaluate documented resolutions and analyze trends for ways to prevent future problem occurrences.
Working Hours
Mon - Fri 3 PM - 11 PM or 4 PM - 12 AM CET
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Други огласи од истата дејност
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Job Requirements
+4 years of software automation testing experience with Desktop, Mobile, and web-based applications
Experience in using MSSQL, Oracle databases & relational databases concepts
Experience of software application code (C#, TypeScript) using tools- Selenium, Visual Studio, Playwright) and the ability to write, read, and debug it
Strong written and verbal communication skills, including the ability to present ideas and suggestions clearly and effectively.
Nice-To-Have
Understanding of Agile software development test practices
Experience with common network protocols, tools such as Wireshark/Fiddler
Experience testing/leveraging cloud technologies
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Remote Automation Testing Engineer
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Сите дејности
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Важи до: 8/7/2022
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Job Requirements
+4 years of software automation testing experience with Desktop, Mobile, and web-based applications
Experience in using MSSQL, Oracle databases & relational databases concepts
Experience of software application code (C#, TypeScript) using tools- Selenium, Visual Studio, Playwright) and the ability to write, read, and debug it
Strong written and verbal communication skills, including the ability to present ideas and suggestions clearly and effectively.
Nice-To-Have
Understanding of Agile software development test practices
Experience with common network protocols, tools such as Wireshark/Fiddler
Experience testing/leveraging cloud technologies
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Други огласи од истиот регион
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Qualifications:
Excellent English – verbal and written communication skills
Exceptional customer service skills
Positive, self-motivated attitude with high energy
Ability to think, problem-solve, take action, and follow-through
Must be flexible to work shifts as required (evenings, weekends, and holidays)
Requirements:
A quiet room to work
Upload of 10 MB and Download of more than 10 MB for Internet
Windows 10
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Remote English Language Representative
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Електроника и Телекомуникации
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Важи до: 8/7/2022
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Qualifications:
Excellent English – verbal and written communication skills
Exceptional customer service skills
Positive, self-motivated attitude with high energy
Ability to think, problem-solve, take action, and follow-through
Must be flexible to work shifts as required (evenings, weekends, and holidays)
Requirements:
A quiet room to work
Upload of 10 MB and Download of more than 10 MB for Internet
Windows 10
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Job Requirements
5+ years of experience as a Software Engineer
Expertise in Visual Basic (.Net), C programming, and Bash Scripting
Familiarity with various operating systems (Linux, Mac OS, Windows)
Eagerness and willingness to learn new technologies
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Remote Senior Software Engineer Visual Basic
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Електроника и Телекомуникации
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Важи до: 8/7/2022
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Job Requirements
5+ years of experience as a Software Engineer
Expertise in Visual Basic (.Net), C programming, and Bash Scripting
Familiarity with various operating systems (Linux, Mac OS, Windows)
Eagerness and willingness to learn new technologies
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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|
Job Requirements
+4 years of software automation testing experience with Desktop, Mobile, and web-based applications
Experience in using MSSQL, Oracle databases & relational databases concepts
Experience of software application code (C#, TypeScript) using tools- Selenium, Visual Studio, Playwright) and the ability to write, read, and debug it
Strong written and verbal communication skills, including the ability to present ideas and suggestions clearly and effectively.
Nice-To-Have
Understanding of Agile software development test practices
Experience with common network protocols, tools such as Wireshark/Fiddler
Experience testing/leveraging cloud technologies
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Remote Automation Testing Engineer
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Електроника и Телекомуникации
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Важи до: 8/7/2022
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Job Requirements
+4 years of software automation testing experience with Desktop, Mobile, and web-based applications
Experience in using MSSQL, Oracle databases & relational databases concepts
Experience of software application code (C#, TypeScript) using tools- Selenium, Visual Studio, Playwright) and the ability to write, read, and debug it
Strong written and verbal communication skills, including the ability to present ideas and suggestions clearly and effectively.
Nice-To-Have
Understanding of Agile software development test practices
Experience with common network protocols, tools such as Wireshark/Fiddler
Experience testing/leveraging cloud technologies
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