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Customer Support Analyst
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Основна дејност |
Сите дејности
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Огласувач |
onecontact TECH
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Регион |
Цела Македонија
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Отворен од |
14/3/2023
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Отворен до |
14/4/2023
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Плата |
Нема информација
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Број на работни
места |
Нема информација
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Вид на работување |
Сите видови на вработување
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Телефон |
Нема информација
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E-Mail |
jobs@onecontact.com.mk
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Потребни квалификации |
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Skills & Experience:
You should be passionate about customer service and working with a wide variety of people. You must enjoy working in a team and can communicate ideas clearly. Being able to follow directions are important but so is the ability to think on your feet. Most importantly, you’re looking to build a career and grow your skills at a company that will invest in you for the long term.
We realize that some people prefer bullet lists, so here are a few desirable skills for this position:
2+ years of experience providing support to international customers (preferably in North American region)
Strong telephone skills and a positive demeanor
Excellent English verbal and writing skills
Ability to multitask
Familiarity with Salesforce would be helpful
Familiarity with Word, Excel and Access helpful
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Детали за огласот |
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APPLY HERE - https://onecontact.com.mk/job/detail/customer-support-analyst
Our Global Client is in search of a Customer Support Analyst. We re looking for an individual who is eager to learn and love working with clients. Picture yourself building a successful career, working in a fast-paced environment interacting with different customers daily.
Responsibilities:
As a Customer Care Operator, you’ll be responsible for answering inbound phone lines and assisting customers with their initial steps to getting assistance.
These calls will range from basic questions to their needing immediate assistance for a down system.
While creating a case for their call you will be gathering all the details so you will know which team to get the case to.
Your calming demeanor will assist the client in these tense situations that arise.
After gaining all the important information, the case is passed on to the correct team and the customer either informed or handed off.
Your interaction with the customer sets the tone for the entire case!
Cases will also be logged from emails or through the client portal.
These may require follow up for additional details or they may go straight to the proper teams for handling.
When everyone is busy, you will assist in letting team know that urgent or priority cases have been given to their queues, so the customers get a quick response from our Customer Care team.
You may be asked to reach out to customers to verify information on client system and keep it current.
Accuracy in your work is important when entering this information into our systems as it helps all departments quickly reach out to our customers.
There will also be contacts that come through the Customer Care methods and require you to reach out to other departments such as Sales or Deployment. Follow through on these are critical.
Work Hours:
Mon – Friday
Hours of operation will be between 8 AM Eastern to 8 PM Eastern (US/Canada).
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Други огласи од истата дејност
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Your Skills and Qualifications
Bachelor or Masters degree in Computer Science, Software Engineering
Senior developer skills with a minimum 10+ years of experience in modern .NET development technologies, software management experience, cloud development and architectures, distributed architectures and best practices on DevOps processes
In-depth understanding of development in Azure cloud and understanding of developing and implementing utilizing native cloud services
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Senior Cloud/DevOps Development Engineer
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Сите дејности
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Важи до: 14/4/2023
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Your Skills and Qualifications
Bachelor or Masters degree in Computer Science, Software Engineering
Senior developer skills with a minimum 10+ years of experience in modern .NET development technologies, software management experience, cloud development and architectures, distributed architectures and best practices on DevOps processes
In-depth understanding of development in Azure cloud and understanding of developing and implementing utilizing native cloud services
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Job Requirements
5+ years of specific experience in an Azure DevOps automation role
Strong experience with Azure ARM templates, Terraform, Azure CLI scripting and deployments
Must be proficient in: C#, YAML, PowerShell
3-5 years of experience in automation engineer role
Able to create best practices on Azure DevOps processes
Already have or working towards CEH, CISM, and CISSP
Subject matter level expert knowledge of common security architecture, and information security management frameworks, such as NIST/ISO/COBIT
Experience utilizing SIEM, Firewalls, IPS, DLP, in an enterprise environment.
Hands-on experience with security management in the public cloud (MS Azure)
Deep experience with public/private cloud security infrastructure
Ability to understand and read software application code
Experience with common network protocols and security best practices
Security operations, cyberrisk and intelligence
Data loss and prevention, threat modelling
Nice to Have
Azure Certifications are a HUGE asset
Experience with .NET/.NET Core programming languages
Knowledge experience using MSSQL and/or Oracle databases and relational databases concepts
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Remote DevOpsSec Mid-Senior Engineer
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Сите дејности
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Важи до: 14/4/2023
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Job Requirements
5+ years of specific experience in an Azure DevOps automation role
Strong experience with Azure ARM templates, Terraform, Azure CLI scripting and deployments
Must be proficient in: C#, YAML, PowerShell
3-5 years of experience in automation engineer role
Able to create best practices on Azure DevOps processes
Already have or working towards CEH, CISM, and CISSP
Subject matter level expert knowledge of common security architecture, and information security management frameworks, such as NIST/ISO/COBIT
Experience utilizing SIEM, Firewalls, IPS, DLP, in an enterprise environment.
Hands-on experience with security management in the public cloud (MS Azure)
Deep experience with public/private cloud security infrastructure
Ability to understand and read software application code
Experience with common network protocols and security best practices
Security operations, cyberrisk and intelligence
Data loss and prevention, threat modelling
Nice to Have
Azure Certifications are a HUGE asset
Experience with .NET/.NET Core programming languages
Knowledge experience using MSSQL and/or Oracle databases and relational databases concepts
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Job Requirements
3 to 5 years of direct customer-facing experience in a technical software support/implementation role.
Excellent communication skills to understand client needs and create appropriate documentation for the team to consume.
Bachelor s Degree or Diploma relevant to the information technology industry is preferred
Experience working with MS SQL and Oracle databases as well as writing queries to extract data.
Superior Troubleshooting and problem-solving skills.
Excellent consulting and business analysis skills.
Strong Software configuration skills with an ability to work with system logging to identify problems.
Prior experience implementing/testing configurable software solutions.
Superior command of written English with a demonstrated ability to produce quality documentation.
Understanding of all Windows Platforms including Windows 7, and Windows 10.
Experience with web-based service architecture. Virtual Machines, installation, and troubleshooting skills
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Remote Implementation Consultant
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Сите дејности
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Важи до: 14/4/2023
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Job Requirements
3 to 5 years of direct customer-facing experience in a technical software support/implementation role.
Excellent communication skills to understand client needs and create appropriate documentation for the team to consume.
Bachelor s Degree or Diploma relevant to the information technology industry is preferred
Experience working with MS SQL and Oracle databases as well as writing queries to extract data.
Superior Troubleshooting and problem-solving skills.
Excellent consulting and business analysis skills.
Strong Software configuration skills with an ability to work with system logging to identify problems.
Prior experience implementing/testing configurable software solutions.
Superior command of written English with a demonstrated ability to produce quality documentation.
Understanding of all Windows Platforms including Windows 7, and Windows 10.
Experience with web-based service architecture. Virtual Machines, installation, and troubleshooting skills
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Други огласи од истиот регион
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Job Requirements
2-4 Years of Experience providing Level 2 and above techical support
Database knowledge (MS SQL and/or Oracle)
Working knowledge of various scripting tools and languages (MS SQL Client, TOAD)
Experience with SQL Server administration (ex. Re-indexing, maintenance plans, & troubleshooting performance issues)
Proficiency in English (written and verbal)
Strong Problem-solving and Analytical skills
Nice-To-Have
Experience with Crystal Reports or other ad hoc reporting tools
Previous experience with version control tools (SVN) is an asset
Microsoft Certifications are a plus
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Remote Application Support Analyst
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Информатичка технологија
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Важи до: 14/4/2023
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Job Requirements
2-4 Years of Experience providing Level 2 and above techical support
Database knowledge (MS SQL and/or Oracle)
Working knowledge of various scripting tools and languages (MS SQL Client, TOAD)
Experience with SQL Server administration (ex. Re-indexing, maintenance plans, & troubleshooting performance issues)
Proficiency in English (written and verbal)
Strong Problem-solving and Analytical skills
Nice-To-Have
Experience with Crystal Reports or other ad hoc reporting tools
Previous experience with version control tools (SVN) is an asset
Microsoft Certifications are a plus
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Job Requirements
5+ years of software automation testing experience with Desktop, Mobile, and web-based applications
Experience in using Postgress SQL & other relational databases
Strong development experience in (JavaScript, TypeScript) and using tools like Playwright, Cypress, Puppeteer, Protractor )
Strong written and verbal communication skills, including the ability to present ideas and suggestions clearly and effectively.
Experience with automated API frameworks and tools like Postman
You have experience performing API testing and have experience using API testing tools.
You have worked with DevOps team and are familiar with Jenkins
Solid understanding of Pipelines, CI/CD and have experience working with DevOps team
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Remote QA Automation Engineer
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Информатичка технологија
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Важи до: 14/4/2023
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Job Requirements
5+ years of software automation testing experience with Desktop, Mobile, and web-based applications
Experience in using Postgress SQL & other relational databases
Strong development experience in (JavaScript, TypeScript) and using tools like Playwright, Cypress, Puppeteer, Protractor )
Strong written and verbal communication skills, including the ability to present ideas and suggestions clearly and effectively.
Experience with automated API frameworks and tools like Postman
You have experience performing API testing and have experience using API testing tools.
You have worked with DevOps team and are familiar with Jenkins
Solid understanding of Pipelines, CI/CD and have experience working with DevOps team
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Job Requirements
Bachelor’s Degree in computer science or equivalent
Must have 5+ Years of experience in front end web development
In depth understanding of Angular 2+/Typescript , HTML5, JavaScript, CSS is a must.
Knowledge of web components is an asset
Ability to conduct thorough code reviews and provide valuable feedback to other developers
Experience working with Back-end technologies (.NET/C#, Web APIs) is an asset
Excellent problem-solving skills with the ability to translate requirements into technical design
Effective written and verbal communication skills
Strong belief in Leadership and accountability.
You are positive, communicate, like to work independently and getting things done
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Remote Mid - Senior Angular Developer
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Сите дејности
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Важи до: 14/4/2023
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Job Requirements
Bachelor’s Degree in computer science or equivalent
Must have 5+ Years of experience in front end web development
In depth understanding of Angular 2+/Typescript , HTML5, JavaScript, CSS is a must.
Knowledge of web components is an asset
Ability to conduct thorough code reviews and provide valuable feedback to other developers
Experience working with Back-end technologies (.NET/C#, Web APIs) is an asset
Excellent problem-solving skills with the ability to translate requirements into technical design
Effective written and verbal communication skills
Strong belief in Leadership and accountability.
You are positive, communicate, like to work independently and getting things done
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