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Remote SaaS Technical Support
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Основна дејност |
Сите дејности
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Огласувач |
onecontact TECH
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Регион |
Цела Македонија
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Отворен од |
17/11/2023
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Отворен до |
17/12/2023
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Плата |
Нема информација
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Број на работни
места |
Нема информација
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Вид на работување |
Сите видови на вработување
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Телефон |
Нема информација
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E-Mail |
jobs@onecontact.com.mk
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Потребни квалификации |
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Job Requirements
BA/BS in technical field appreciated but not required Knowledge
3+ years’ experience working in a fast-paced, multi-tasking Customer Support/Success environment
3+ years’ experience supporting a SaaS product
Experience with a ticketing system such as Salesforce Service Cloud or ZenDesk
Ability to diagnose intermediate to complex technical issues and next steps involving software applications and hardware components
Ability to efficiently identify urgent vs. non-urgent support requests and communicate status to necessary stakeholders
Critical thinker able to deduce and provide the necessary details and information to inform impactful decisions
Demonstrate sound interpersonal skills and a commitment to provide accurate information to customers
Excellent documentation skills and ability to recognize importance of detail and documentation
Exceptional understanding of customer service, technical issue resolution, and Support best practices
Ability to adapt to changing priorities, communicate openly, and manage time efficiently
Willingness to improvise and take ownership of responsibilities "outside of the job description”
Experience with incident management (e.g., outages) and customer communication
You Bring these Customer Experience Skills to the position
Are a team player who can also operate independently
Enjoy resolving complex technical puzzles and learning how things work
Have a knack for putting customers at ease
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Детали за огласот |
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APPLY HERE - https://onecontact.com.mk/job/detail/remote-saas-technical-support
Roles & Responsibilities
You are empathetic client advocate who can diagnose and triage technical issues related to software, hardware, and integrations.
As a first point of contact you are responsible for initial intake of reported customer issues through the life cycle of resolution, including
investigating, replicating, and diagnosing issues.
Partnering with Client Support Engineers, Client Success, and Engineering to ensure customer concerns are addressed is your passion.
Support customers and internal staff in all aspects through problem resolution, ensuring that the customer is informed and updated at all times.
Serve as the primary technical support for all of our customers, including multi-tier support and triage of customer issues associated with Transportation software, hardware and systems provide top notch customer experience by providing timely and accurate information
Demonstrate an innate ability to get to the root cause of the reported problems and drive resolution through critical thinking, process execution and product knowledge
Develop and deliver support materials, documentation and training for new and existing products
Create, update and maintain ownership of cases, upholding SLAs ranging from low to critical priority
Handle and close client issues in a timely manner or escalate issues when needed.
Identify and resolve recurring or unique customer issues.
Write product knowledge base articles, service bulletins, white papers & procedures.
Work with the development team for issue resolution, test fixes to ensure that problems have been adequately resolved.
Provide rotational phone coverage 24/7/365 when assigned and provide support
Working Hours
Standard 8 hour shift falls between 5 AM - 5 PM EST (US/Canada)
What We Can Offer
An Attractive Salary Package + Benefits
100% Remote Work - Work From Anywhere
Working with an International Team
Paid Education & Training
Opportunity To Learn & Develop New Skills
Apply Today & Join Our International Team Of IT Professionals!
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Други огласи од истата дејност
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Qualifications
3 to 5 years of previous experience in a similar role
Experience with desktop and server operating systems, including but not limited to Microsoft Windows 10, Server 2016, 2019, Android, iOS, iPad OS, and macOS.
Working knowledge of Office 365, Teams, and Active Directory
Superior Troubleshooting and problem-solving skills
Superior command of written English with a demonstrated ability to produce quality documentation
Excellent communication & interpersonal skills.
Keen attention to detail
Ability to conduct research into a wide range of computing/technical issues as required
Ability to present ideas in user-friendly “low-tech” language
Nice-To-Have
Prior experience with a ticket tracking solution
Bachelor’s degree or diploma in Information Technology, Computer Science or equivalent.
CompTIA A+ and ITIL Foundation certification preferred
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Remote Service Desk IT Support
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Сите дејности
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Важи до: 17/12/2023
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Qualifications
3 to 5 years of previous experience in a similar role
Experience with desktop and server operating systems, including but not limited to Microsoft Windows 10, Server 2016, 2019, Android, iOS, iPad OS, and macOS.
Working knowledge of Office 365, Teams, and Active Directory
Superior Troubleshooting and problem-solving skills
Superior command of written English with a demonstrated ability to produce quality documentation
Excellent communication & interpersonal skills.
Keen attention to detail
Ability to conduct research into a wide range of computing/technical issues as required
Ability to present ideas in user-friendly “low-tech” language
Nice-To-Have
Prior experience with a ticket tracking solution
Bachelor’s degree or diploma in Information Technology, Computer Science or equivalent.
CompTIA A+ and ITIL Foundation certification preferred
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Job Requirements
6+ years of experience working with Front-End Development, utilizing Angular or related technologie
Expertise in front-end development, particularly with Angular, RxJS and TypeScript/JavaScript to create exceptional user interfaces and user experiences.
Back-end development skills, including proficiency in Java, Kotlin, or related technologies, to complement and enhance the overall software stack
Proficiency in working with relational databases, particularly PostgreSQL, encompassing schema design and query performance optimization.
Experience using version control solutions like BitBucket or GitHub.
A knack for iterating on solutions, effectively responding to change, proposing innovative approaches, and demonstrating a history of learning and applying emerging technologies.
The ability to develop software that aligns seamlessly with architectural requirements.
Leadership and/or mentorship experience, coupled with a passion for fostering a collaborative culture within the team.
Nice to have:
Experience with technologies like GraphQL, Pub/Sub, Kafka, and bonus points for familiarity with Apache Camel.
Prior experience working within Google Cloud.
Demonstrated ability to design and architect straightforward solutions to complex problems.
Understanding and application of engineering best practices.
Proficiency in assisting cross-functional teams in defining robust, well-defined stories and delivering high-quality code.
Proficiency in unit and integration testing frameworks.
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Remote Senior Angular Developer
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Сите дејности
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Важи до: 17/12/2023
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Job Requirements
6+ years of experience working with Front-End Development, utilizing Angular or related technologie
Expertise in front-end development, particularly with Angular, RxJS and TypeScript/JavaScript to create exceptional user interfaces and user experiences.
Back-end development skills, including proficiency in Java, Kotlin, or related technologies, to complement and enhance the overall software stack
Proficiency in working with relational databases, particularly PostgreSQL, encompassing schema design and query performance optimization.
Experience using version control solutions like BitBucket or GitHub.
A knack for iterating on solutions, effectively responding to change, proposing innovative approaches, and demonstrating a history of learning and applying emerging technologies.
The ability to develop software that aligns seamlessly with architectural requirements.
Leadership and/or mentorship experience, coupled with a passion for fostering a collaborative culture within the team.
Nice to have:
Experience with technologies like GraphQL, Pub/Sub, Kafka, and bonus points for familiarity with Apache Camel.
Prior experience working within Google Cloud.
Demonstrated ability to design and architect straightforward solutions to complex problems.
Understanding and application of engineering best practices.
Proficiency in assisting cross-functional teams in defining robust, well-defined stories and delivering high-quality code.
Proficiency in unit and integration testing frameworks.
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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What you bring to the Team!
Expertise managing software and IT infrastructure, and migration projects
You are seasoned project manager with 5+ years of expereince in IT
Certification in ITIL, PMP is highly desirable but not mandatory
Fluent English language skills, both spoken and written required
Strong organizational skills, as well as the ability to listen, gather and understand information about people and situations quickly
Excellent interpersonal skills, including the ability to influence across the organization and externally
Expertise with remote and international communications through a wide array of technologies (ticketing tools, documents and forums, phone, chat, e-mail)
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Technical Project Manager
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Сите дејности
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Важи до: 17/12/2023
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What you bring to the Team!
Expertise managing software and IT infrastructure, and migration projects
You are seasoned project manager with 5+ years of expereince in IT
Certification in ITIL, PMP is highly desirable but not mandatory
Fluent English language skills, both spoken and written required
Strong organizational skills, as well as the ability to listen, gather and understand information about people and situations quickly
Excellent interpersonal skills, including the ability to influence across the organization and externally
Expertise with remote and international communications through a wide array of technologies (ticketing tools, documents and forums, phone, chat, e-mail)
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Други огласи од истиот регион
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Job Requirements
5+ years of hands-on Ruby on Rails experience.
Experience with invoicing system APIs (e.g., QuickBooks Online, Xero, Sage).
Experience with payment gateway APIs (e.g., Stripe, Paypal, Authorize.net).
Proficiency in HTML, CSS, JavaScript/jQuery/Vue.js.
Experience with MySQL/PostgreSQL.
Experience working in small teams with Scrum or Kanban.
Excellent communication skills in English, both spoken and written.
Experience with RESTful API design and consumption.
Nice to Have
Basic UI/UX skills.
Experience with accounting terms (VAT, Sales tax, GST).
Experience with eCommerce/B2B eCommerce applications.
Experience in addressing performance issues in scaling startups.
Familiarity with Linux administration.
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Remote Senior Ruby on Rails Developer
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Сите дејности
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Важи до: 17/12/2023
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Job Requirements
5+ years of hands-on Ruby on Rails experience.
Experience with invoicing system APIs (e.g., QuickBooks Online, Xero, Sage).
Experience with payment gateway APIs (e.g., Stripe, Paypal, Authorize.net).
Proficiency in HTML, CSS, JavaScript/jQuery/Vue.js.
Experience with MySQL/PostgreSQL.
Experience working in small teams with Scrum or Kanban.
Excellent communication skills in English, both spoken and written.
Experience with RESTful API design and consumption.
Nice to Have
Basic UI/UX skills.
Experience with accounting terms (VAT, Sales tax, GST).
Experience with eCommerce/B2B eCommerce applications.
Experience in addressing performance issues in scaling startups.
Familiarity with Linux administration.
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Job Requirements:
7+ years of experience working with Software Development, utilizing Java, Kotlin or related technologies
High competency with Kotlin (or Java) and Spring Boot, including experience applying advanced patterns using sealed classes and generics.
Proficiency in working with relational databases like PostgreSQL, including schema design and query performance tuning.
Strong understanding of object-oriented programming (OOP) and software design principles.
Experience with Typescript/Javascript frameworks such as Angular and RxJS.
Experience with version control solutions like BitBucket or GitHub.
Ability to iterate on solutions, respond to change effectively, propose and explore new opportunities, and demonstrate a track record of learning and applying new technologies.
Ability to develop software that meets architectural requirements.
Leadership and/or mentorship experience, with a passion for building a collaborative culture.
Nice to have:
Experience with technologies such as GraphQL, Pub/Sub, Kafka, and bonus points for familiarity with Apache Camel.
Prior experience working within Google Cloud.
Demonstrated ability to design and architect simple solutions to complex problems.
Understanding and utilization of engineering best practices.
Ability to help cross-functional teams develop robust, well-defined stories and deliver high-quality code.
Proficiency in unit and integration testing frameworks.
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Remote Java / Kotlin Senior Software Engineer
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Сите дејности
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Важи до: 17/12/2023
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Job Requirements:
7+ years of experience working with Software Development, utilizing Java, Kotlin or related technologies
High competency with Kotlin (or Java) and Spring Boot, including experience applying advanced patterns using sealed classes and generics.
Proficiency in working with relational databases like PostgreSQL, including schema design and query performance tuning.
Strong understanding of object-oriented programming (OOP) and software design principles.
Experience with Typescript/Javascript frameworks such as Angular and RxJS.
Experience with version control solutions like BitBucket or GitHub.
Ability to iterate on solutions, respond to change effectively, propose and explore new opportunities, and demonstrate a track record of learning and applying new technologies.
Ability to develop software that meets architectural requirements.
Leadership and/or mentorship experience, with a passion for building a collaborative culture.
Nice to have:
Experience with technologies such as GraphQL, Pub/Sub, Kafka, and bonus points for familiarity with Apache Camel.
Prior experience working within Google Cloud.
Demonstrated ability to design and architect simple solutions to complex problems.
Understanding and utilization of engineering best practices.
Ability to help cross-functional teams develop robust, well-defined stories and deliver high-quality code.
Proficiency in unit and integration testing frameworks.
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Job Requirements:
7+ years of experience in developing web applications with PHP, Larval, MySQL, ElasticSearch, AWS
AWS cloud-based services and implementations from a developer’s perspective
Experience working and building Front-End user interface that focuses on User Experience
Experience making technology decisions and evaluating and selecting technologies
Experience working in a Test driven development environment and writing unit tests.
Experience in HTML, CSS, Javascript (React / Angular)
Experience developing microservices and deploying to Docker Containers
Experience creating builds, CI/CD for the project and deploying builds
Experience automating the build and deployment process using automation tools
You are dedicated only to this position and dont have any side hussles or projects
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Remote Full Stack Lead Software Engineer
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Сите дејности
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Важи до: 17/12/2023
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Job Requirements:
7+ years of experience in developing web applications with PHP, Larval, MySQL, ElasticSearch, AWS
AWS cloud-based services and implementations from a developer’s perspective
Experience working and building Front-End user interface that focuses on User Experience
Experience making technology decisions and evaluating and selecting technologies
Experience working in a Test driven development environment and writing unit tests.
Experience in HTML, CSS, Javascript (React / Angular)
Experience developing microservices and deploying to Docker Containers
Experience creating builds, CI/CD for the project and deploying builds
Experience automating the build and deployment process using automation tools
You are dedicated only to this position and dont have any side hussles or projects
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