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  Remote Customer Success Manager (onecontact TECH ) onecontact TECH *** https://onecontact.com.mk/job/detail/remote-customer-success-manager Roles & Responsibilities Serve a portfolio of identified customers as a dedicated representative for their services Demonstrate understanding of client’s short-, medium-, and long-term mobility priorities through ongoing touch points Add value to the customer lifecycle by achieving agreed to, measurable success outcomes identify risks, opportunities, and how to maximize value realization Proactively engage with customers to identify ongoing product and system needs, including conducting Quarterly Business Reviews both onsite and virtually Serve as a customer advocate internally and support assigned customer base to generate high levels of customer satisfaction and success foster trusted advisor relationships with key customer stakeholders Demonstrate knowledge of company’s products and services and articulate benefits of our solutions to enable customer success Identify strategic value-added expansion opportunities based on the client’s industry and operational needs Capture and document customer data and health status to support effective decision making Responsible for owning the customer renewal process identify and assess renewal risks within the customer base and build and execute on get-well plans to ensure renewal and prevent service disruptions Identify churn risks within portfolio and mitigate these risks to keep clients happy and growing. Deliver best practices to customers to help deliver maximum value of our products with both current offerings and identifying future needs Participate in the sales cycle and client onboarding to gather requirements, formulate delivery approach, and to help develop post-sale engagement plans Establish, develop, and maintain positive customer relationships through email, chat, phone, video engagement, and in person client visits. Create customer adoption benchmarks and forecasts based on defined business use cases Help our customers understand and communicate the business value of our software solution to their organizations Develop and deepen the account relationships with key stakeholders Other duties as assigned Working Hours Standard 8 hour shift falls between 5 AM - 5 PM EST (US/Canada) What We Can Offer An Attractive Salary Package + Benefits 100% Remote Work - Work From Anywhere Working with an International Team Paid Education & Training Opportunity To Learn & Develop New Skills Apply Today & Join Our International Team Of IT Professionals!
  Remote Site Reliability Engineer (onecontact TECH ) onecontact TECH *** Roles and Responsibilities Build, maintain, monitor, and scale the infrastructure and tooling required to support our production services. Contribute to the team and build resilient infrastructure and tooling solutions to support Engineering Support business infrastructure to ensure service availability, including outside of business hours Cultivate interpersonal relationships through superior communication skills Use automation extensively to design, configure, manage, and monitor systems in support of our product development teams Provide timely assistance and remediation solutions during critical situations and production incidents to help resolve service problems Participate in incident management and driving root cause analysis (RCA) and risk management processes Participate in the migration of AWS to the Google Cloud Platform You will help build Resilient Infrastructure and Reinforce the intended technical and cultural norms Help direct the effort of Engineer and Associate Engineer team members Recommend and collaborates on process and practice improvement Help the team in building resilient infrastructure and tooling solutions to support Engineering Support business infrastructure to ensure service availability, including outside of business hours Cultivate interpersonal relationships through superior communication skills What We Offer 100% Remote Work- Work From Anywhere Opportunity To Learn & Develop New Skills An Open & Collaborative Work Environment Cutting Edge Technology and Implementations Generous Compensation based on Industry Standards + Benefits Working Hours 9 AM - 5 PM EST (flexibility required during upgrades or critical issues for on-call support) Take charge of supporting service reliability, capacity, and performance & Apply Today!
  Remote Customer Success Manager (onecontact TECH ) onecontact TECH *** APPLY HERE - https://onecontact.com.mk/job/detail/remote-customer-success-manager Roles & Responsibilities Serve a portfolio of identified customers as a dedicated representative for their services Demonstrate understanding of client’s short-, medium-, and long-term mobility priorities through ongoing touch points Add value to the customer lifecycle by achieving agreed to, measurable success outcomes identify risks, opportunities, and how to maximize value realization Proactively engage with customers to identify ongoing product and system needs, including conducting Quarterly Business Reviews both onsite and virtually Serve as a customer advocate internally and support assigned customer base to generate high levels of customer satisfaction and success foster trusted advisor relationships with key customer stakeholders Demonstrate knowledge of company’s products and services and articulate benefits of our solutions to enable customer success Identify strategic value-added expansion opportunities based on the client’s industry and operational needs Capture and document customer data and health status to support effective decision making Responsible for owning the customer renewal process identify and assess renewal risks within the customer base and build and execute on get-well plans to ensure renewal and prevent service disruptions Identify churn risks within portfolio and mitigate these risks to keep clients happy and growing. Deliver best practices to customers to help deliver maximum value of our products with both current offerings and identifying future needs Participate in the sales cycle and client onboarding to gather requirements, formulate delivery approach, and to help develop post-sale engagement plans Establish, develop, and maintain positive customer relationships through email, chat, phone, video engagement, and in person client visits. Create customer adoption benchmarks and forecasts based on defined business use cases Help our customers understand and communicate the business value of TransLoc in their organizations Develop and deepen the account relationships with key stakeholders Other duties as assigned Working Hours Standard 8 hour shift falls between 5 AM - 5 PM EST (US/Canada) What We Can Offer An Attractive Salary Package + Benefits 100% Remote Work - Work From Anywhere Working with an International Team Paid Education & Training Opportunity To Learn & Develop New Skills Apply Today & Join Our International Team Of IT Professionals!





  

2  Важи од: 12/9/2023    Огласувач: onecontact TECH   Цела Македонија   https://onecontact.com.mk/job/detail/remote-customer-success-manager Roles & Responsibilities Serve a portfolio of identified customers as a dedicated representative for their services Demonstrate understanding of client’s short-, medium-, and long-term mobility priorities through ongoing touch points Add value to the customer lifecycle by achieving agreed to, measurable success outcomes identify risks, opportunities, and how to maximize value realization Proactively engage with customers to identify ongoing product and system needs, including conducting Quarterly Business Reviews both onsite and virtually Serve as a customer advocate internally and support assigned customer base to generate high levels of customer satisfaction and success foster trusted advisor relationships with key customer stakeholders Demonstrate knowledge of company’s products and services and articulate benefits of our solutions to enable customer success Identify strategic value-added expansion opportunities based on the client’s industry and operational needs Capture and document customer data and health status to support effective decision making Responsible for owning the customer renewal process identify and assess renewal risks within the customer base and build and execute on get-well plans to ensure renewal and prevent service disruptions Identify churn risks within portfolio and mitigate these risks to keep clients happy and growing. Deliver best practices to customers to help deliver maximum value of our products with both current offerings and identifying future needs Participate in the sales cycle and client onboarding to gather requirements, formulate delivery approach, and to help develop post-sale engagement plans Establish, develop, and maintain positive customer relationships through email, chat, phone, video engagement, and in person client visits. Create customer adoption benchmarks and forecasts based on defined business use cases Help our customers understand and communicate the business value of our software solution to their organizations Develop and deepen the account relationships with key stakeholders Other duties as assigned Working Hours Standard 8 hour shift falls between 5 AM - 5 PM EST (US/Canada) What We Can Offer An Attractive Salary Package + Benefits 100% Remote Work - Work From Anywhere Working with an International Team Paid Education & Training Opportunity To Learn & Develop New Skills Apply Today & Join Our International Team Of IT Professionals!
  Remote Customer Success Manager  

 Важи до: 30/9/2023   Сите дејности https://onecontact.com.mk/job/detail/remote-customer-success-manager Roles & Responsibilities Serve a portfolio of identified customers as a dedicated representative for their services Demonstrate understanding of client’s short-, medium-, and long-term mobility priorities through ongoing touch points Add value to the customer lifecycle by achieving agreed to, measurable success outcomes identify risks, opportunities, and how to maximize value realization Proactively engage with customers to identify ongoing product and system needs, including conducting Quarterly Business Reviews both onsite and virtually Serve as a customer advocate internally and support assigned customer base to generate high levels of customer satisfaction and success foster trusted advisor relationships with key customer stakeholders Demonstrate knowledge of company’s products and services and articulate benefits of our solutions to enable customer success Identify strategic value-added expansion opportunities based on the client’s industry and operational needs Capture and document customer data and health status to support effective decision making Responsible for owning the customer renewal process identify and assess renewal risks within the customer base and build and execute on get-well plans to ensure renewal and prevent service disruptions Identify churn risks within portfolio and mitigate these risks to keep clients happy and growing. Deliver best practices to customers to help deliver maximum value of our products with both current offerings and identifying future needs Participate in the sales cycle and client onboarding to gather requirements, formulate delivery approach, and to help develop post-sale engagement plans Establish, develop, and maintain positive customer relationships through email, chat, phone, video engagement, and in person client visits. Create customer adoption benchmarks and forecasts based on defined business use cases Help our customers understand and communicate the business value of our software solution to their organizations Develop and deepen the account relationships with key stakeholders Other duties as assigned Working Hours Standard 8 hour shift falls between 5 AM - 5 PM EST (US/Canada) What We Can Offer An Attractive Salary Package + Benefits 100% Remote Work - Work From Anywhere Working with an International Team Paid Education & Training Opportunity To Learn & Develop New Skills Apply Today & Join Our International Team Of IT Professionals!
2  Важи од: 25/8/2023    Огласувач: onecontact TECH   Цела Македонија   Roles and Responsibilities Build, maintain, monitor, and scale the infrastructure and tooling required to support our production services. Contribute to the team and build resilient infrastructure and tooling solutions to support Engineering Support business infrastructure to ensure service availability, including outside of business hours Cultivate interpersonal relationships through superior communication skills Use automation extensively to design, configure, manage, and monitor systems in support of our product development teams Provide timely assistance and remediation solutions during critical situations and production incidents to help resolve service problems Participate in incident management and driving root cause analysis (RCA) and risk management processes Participate in the migration of AWS to the Google Cloud Platform You will help build Resilient Infrastructure and Reinforce the intended technical and cultural norms Help direct the effort of Engineer and Associate Engineer team members Recommend and collaborates on process and practice improvement Help the team in building resilient infrastructure and tooling solutions to support Engineering Support business infrastructure to ensure service availability, including outside of business hours Cultivate interpersonal relationships through superior communication skills What We Offer 100% Remote Work- Work From Anywhere Opportunity To Learn & Develop New Skills An Open & Collaborative Work Environment Cutting Edge Technology and Implementations Generous Compensation based on Industry Standards + Benefits Working Hours 9 AM - 5 PM EST (flexibility required during upgrades or critical issues for on-call support) Take charge of supporting service reliability, capacity, and performance & Apply Today!
  Remote Site Reliability Engineer  

 Важи до: 30/9/2023   Информатичка технологија Roles and Responsibilities Build, maintain, monitor, and scale the infrastructure and tooling required to support our production services. Contribute to the team and build resilient infrastructure and tooling solutions to support Engineering Support business infrastructure to ensure service availability, including outside of business hours Cultivate interpersonal relationships through superior communication skills Use automation extensively to design, configure, manage, and monitor systems in support of our product development teams Provide timely assistance and remediation solutions during critical situations and production incidents to help resolve service problems Participate in incident management and driving root cause analysis (RCA) and risk management processes Participate in the migration of AWS to the Google Cloud Platform You will help build Resilient Infrastructure and Reinforce the intended technical and cultural norms Help direct the effort of Engineer and Associate Engineer team members Recommend and collaborates on process and practice improvement Help the team in building resilient infrastructure and tooling solutions to support Engineering Support business infrastructure to ensure service availability, including outside of business hours Cultivate interpersonal relationships through superior communication skills What We Offer 100% Remote Work- Work From Anywhere Opportunity To Learn & Develop New Skills An Open & Collaborative Work Environment Cutting Edge Technology and Implementations Generous Compensation based on Industry Standards + Benefits Working Hours 9 AM - 5 PM EST (flexibility required during upgrades or critical issues for on-call support) Take charge of supporting service reliability, capacity, and performance & Apply Today!
2  Важи од: 25/8/2023    Огласувач: onecontact TECH   Цела Македонија   APPLY HERE - https://onecontact.com.mk/job/detail/remote-customer-success-manager Roles & Responsibilities Serve a portfolio of identified customers as a dedicated representative for their services Demonstrate understanding of client’s short-, medium-, and long-term mobility priorities through ongoing touch points Add value to the customer lifecycle by achieving agreed to, measurable success outcomes identify risks, opportunities, and how to maximize value realization Proactively engage with customers to identify ongoing product and system needs, including conducting Quarterly Business Reviews both onsite and virtually Serve as a customer advocate internally and support assigned customer base to generate high levels of customer satisfaction and success foster trusted advisor relationships with key customer stakeholders Demonstrate knowledge of company’s products and services and articulate benefits of our solutions to enable customer success Identify strategic value-added expansion opportunities based on the client’s industry and operational needs Capture and document customer data and health status to support effective decision making Responsible for owning the customer renewal process identify and assess renewal risks within the customer base and build and execute on get-well plans to ensure renewal and prevent service disruptions Identify churn risks within portfolio and mitigate these risks to keep clients happy and growing. Deliver best practices to customers to help deliver maximum value of our products with both current offerings and identifying future needs Participate in the sales cycle and client onboarding to gather requirements, formulate delivery approach, and to help develop post-sale engagement plans Establish, develop, and maintain positive customer relationships through email, chat, phone, video engagement, and in person client visits. Create customer adoption benchmarks and forecasts based on defined business use cases Help our customers understand and communicate the business value of TransLoc in their organizations Develop and deepen the account relationships with key stakeholders Other duties as assigned Working Hours Standard 8 hour shift falls between 5 AM - 5 PM EST (US/Canada) What We Can Offer An Attractive Salary Package + Benefits 100% Remote Work - Work From Anywhere Working with an International Team Paid Education & Training Opportunity To Learn & Develop New Skills Apply Today & Join Our International Team Of IT Professionals!
  Remote Customer Success Manager  

 Важи до: 30/9/2023   Сите дејности APPLY HERE - https://onecontact.com.mk/job/detail/remote-customer-success-manager Roles & Responsibilities Serve a portfolio of identified customers as a dedicated representative for their services Demonstrate understanding of client’s short-, medium-, and long-term mobility priorities through ongoing touch points Add value to the customer lifecycle by achieving agreed to, measurable success outcomes identify risks, opportunities, and how to maximize value realization Proactively engage with customers to identify ongoing product and system needs, including conducting Quarterly Business Reviews both onsite and virtually Serve as a customer advocate internally and support assigned customer base to generate high levels of customer satisfaction and success foster trusted advisor relationships with key customer stakeholders Demonstrate knowledge of company’s products and services and articulate benefits of our solutions to enable customer success Identify strategic value-added expansion opportunities based on the client’s industry and operational needs Capture and document customer data and health status to support effective decision making Responsible for owning the customer renewal process identify and assess renewal risks within the customer base and build and execute on get-well plans to ensure renewal and prevent service disruptions Identify churn risks within portfolio and mitigate these risks to keep clients happy and growing. Deliver best practices to customers to help deliver maximum value of our products with both current offerings and identifying future needs Participate in the sales cycle and client onboarding to gather requirements, formulate delivery approach, and to help develop post-sale engagement plans Establish, develop, and maintain positive customer relationships through email, chat, phone, video engagement, and in person client visits. Create customer adoption benchmarks and forecasts based on defined business use cases Help our customers understand and communicate the business value of TransLoc in their organizations Develop and deepen the account relationships with key stakeholders Other duties as assigned Working Hours Standard 8 hour shift falls between 5 AM - 5 PM EST (US/Canada) What We Can Offer An Attractive Salary Package + Benefits 100% Remote Work - Work From Anywhere Working with an International Team Paid Education & Training Opportunity To Learn & Develop New Skills Apply Today & Join Our International Team Of IT Professionals!
2  Важи од: 25/8/2023    Огласувач: onecontact TECH   Цела Македонија   https://onecontact.com.mk/job/detail/senior-product-desinger Skills & Experience: What you will be doing: Make the digital transition for broadcasters easy by designing awesome products and experiences. Work with the Product Management and Client Service teams to understand our customers in broadcast fully. Work with the Engineering team to understand technical capabilities and constraints. Balance advocacy for user needs with technical capabilities and business goals. Review competing products and recommend design solutions that differentiate our products from those of competitors. Review industry trends to ensure we are always ahead of the curve. Own the entire product design lifecycle: empathize with product stakeholders, determine and define the problems, ideate solutions, prototype and design solutions, and test/refine your products. Deliver exceptional products on time and within budget Mentor others to make the team stronger. Help Jr Designers through the designing process. Help non-designers understand what you do so they can better contribute. Conduct user research and testing, create wireframes, prototypes and mockups to effectively communicate design concept Collaborate with cross-functional teams including Engineering, Frontend, and Backend Developers to ensure a seamless user experience Evaluate and set best practices and standards, including accessibility practices and measuring human-computer interaction Obtaining a solid understanding of the business domain and processes, and driving experience design activities to improve customer and stakeholder understanding Stay up-to-date with industry trends and technologies to inform and improve design decisions, establishing and promoting design guidelines, accessibility best practices and standards.
  Senior Product Desinger  

 Важи до: 30/9/2023   Сите дејности https://onecontact.com.mk/job/detail/senior-product-desinger Skills & Experience: What you will be doing: Make the digital transition for broadcasters easy by designing awesome products and experiences. Work with the Product Management and Client Service teams to understand our customers in broadcast fully. Work with the Engineering team to understand technical capabilities and constraints. Balance advocacy for user needs with technical capabilities and business goals. Review competing products and recommend design solutions that differentiate our products from those of competitors. Review industry trends to ensure we are always ahead of the curve. Own the entire product design lifecycle: empathize with product stakeholders, determine and define the problems, ideate solutions, prototype and design solutions, and test/refine your products. Deliver exceptional products on time and within budget Mentor others to make the team stronger. Help Jr Designers through the designing process. Help non-designers understand what you do so they can better contribute. Conduct user research and testing, create wireframes, prototypes and mockups to effectively communicate design concept Collaborate with cross-functional teams including Engineering, Frontend, and Backend Developers to ensure a seamless user experience Evaluate and set best practices and standards, including accessibility practices and measuring human-computer interaction Obtaining a solid understanding of the business domain and processes, and driving experience design activities to improve customer and stakeholder understanding Stay up-to-date with industry trends and technologies to inform and improve design decisions, establishing and promoting design guidelines, accessibility best practices and standards.
2  Важи од: 25/8/2023    Огласувач: onecontact TECH   Цела Македонија   https://onecontact.com.mk/job/detail/remote-java-kotlin-senior-software-engineer Roles & Responsibilities Build: Iterate quickly and deliver results with speed. Learn: Adapt and work across the technology stack, wearing different hats as needed. Lead: Take full ownership of projects from start to finish, whether working individually or with additional resources. What We Offer 100% Remote Work, for candidates from Brazil Paid Overtime as needed Opportunity To Learn & Develop New Skills An Open & Collaborative Work Environment Generous Compensation based on Industry Standards + Benefits Working Hours - 9am - 5pm EST Apply Today & Join our international team of Top-Notch Developers!
  Remote Java / Kotlin Senior Software Engineer  

 Важи до: 30/9/2023   Сите дејности https://onecontact.com.mk/job/detail/remote-java-kotlin-senior-software-engineer Roles & Responsibilities Build: Iterate quickly and deliver results with speed. Learn: Adapt and work across the technology stack, wearing different hats as needed. Lead: Take full ownership of projects from start to finish, whether working individually or with additional resources. What We Offer 100% Remote Work, for candidates from Brazil Paid Overtime as needed Opportunity To Learn & Develop New Skills An Open & Collaborative Work Environment Generous Compensation based on Industry Standards + Benefits Working Hours - 9am - 5pm EST Apply Today & Join our international team of Top-Notch Developers!
2  Важи од: 25/8/2023    Огласувач: onecontact TECH   Цела Македонија   https://onecontact.com.mk/job/detail/remote-mid-level-angular-developer Roles & Responsibilities Develop and maintain web applications using Angular, Angular and other JavaScript Frameworks. Collaborate with designers, developers and stakeholders to understand requirements and translate them into high-quality code. Work closely with backend developers to create efficient implementations and integrate end points Ensure the technical feasibility of UI/UX designs and optimize them for maximum performance. Write clean, efficient, maintainable and well-documented code. Participate in code reviews and ensure coding standards are adhered to. Stay up-to-date with the latest trends and technologies in web development. Work on cross-functional teams to drive improvements in UI/UX design and front-end architecture. Identify and troubleshoot UI/UX issues and suggest solutions to improve the overall user experience. Communicate effectively with team members and stakeholders to ensure timely delivery of projects. Write unit tests for your code, using testing frameworks such as Jest or Enzyme. Ensure that your code is thoroughly tested and meets all quality standards. Experience using tools such as Jira, Bitbucket, and other version control tools to manage projects, track issues, and collaborate with other developers. What We Offer Remote Work – North Macedonia, Albania, Bosnia & Herzegovina, Brazil Opportunity To Learn & Develop New Skills Work with a collaborative & experienced leadership team that welcomes new ideas & encourages creativity and innovation Mon – Friday 9 AM – 5 PM EST
  Remote Mid Level Angular Developer  

 Важи до: 30/9/2023   Сите дејности https://onecontact.com.mk/job/detail/remote-mid-level-angular-developer Roles & Responsibilities Develop and maintain web applications using Angular, Angular and other JavaScript Frameworks. Collaborate with designers, developers and stakeholders to understand requirements and translate them into high-quality code. Work closely with backend developers to create efficient implementations and integrate end points Ensure the technical feasibility of UI/UX designs and optimize them for maximum performance. Write clean, efficient, maintainable and well-documented code. Participate in code reviews and ensure coding standards are adhered to. Stay up-to-date with the latest trends and technologies in web development. Work on cross-functional teams to drive improvements in UI/UX design and front-end architecture. Identify and troubleshoot UI/UX issues and suggest solutions to improve the overall user experience. Communicate effectively with team members and stakeholders to ensure timely delivery of projects. Write unit tests for your code, using testing frameworks such as Jest or Enzyme. Ensure that your code is thoroughly tested and meets all quality standards. Experience using tools such as Jira, Bitbucket, and other version control tools to manage projects, track issues, and collaborate with other developers. What We Offer Remote Work – North Macedonia, Albania, Bosnia & Herzegovina, Brazil Opportunity To Learn & Develop New Skills Work with a collaborative & experienced leadership team that welcomes new ideas & encourages creativity and innovation Mon – Friday 9 AM – 5 PM EST
2  Важи од: 25/8/2023    Огласувач: onecontact TECH   Цела Македонија   https://onecontact.com.mk/job/detail/remote-client-services-representative-csr Skills & Experience: You’re someone who figures things out independently and is eager to learn new things. You possess strong leadership abilities and are keen to make your mark in a growing, thriving industry. Reporting directly to the Client Services Manager, the successful candidate will manage onboarding for new clients, support and troubleshoot client’s problems to develop a trusting relationship, and identify new opportunities for clients to find success using our products, Role and Responsibilities Manage the support desk by promptly responding to customer inquiries, troubleshooting issues, and providing resolutions to ensure a high level of customer satisfaction. Effectively oversee all new client relationships from sales handoff to service mode Serve as the primary point of contact for customer inquiries, addressing their concerns, and providing accurate information promptly. Support new client onboarding implementations Maintain strong internal records of all client communications during onboarding process and beyond Effectively communicate with clients and team members within a remote work environment Provide technical implementation support for website builds, mobile app builds, and Alexa skill builds Use data, trends, and client feedback to identify opportunities to expand business with clients Provide support for client renewals and upsells Continuously enhance workflows, streamline processes, and contribute to developing comprehensive documentation to ensure high efficiency, scalability, and consistent service delivery. Contribute to team brainstorming sessions for new products and services Actively monitor customer satisfaction levels and gather feedback to identify areas for improvement and implement necessary measures to enhance overall customer experience. Contribute to the development and implementation of customer service policies, procedures, and best practices to improve service quality and efficiency. What We Can Offer An Attractive Salary Package + Benefits 100% Remote Work - Work From Anywhere Working In An International Team Opportunity To Learn & Develop New Skills Apply Today & Join Our International Team of Support Professionals!
  Remote Client Services Representative (CSR)  

 Важи до: 30/9/2023   Сите дејности https://onecontact.com.mk/job/detail/remote-client-services-representative-csr Skills & Experience: You’re someone who figures things out independently and is eager to learn new things. You possess strong leadership abilities and are keen to make your mark in a growing, thriving industry. Reporting directly to the Client Services Manager, the successful candidate will manage onboarding for new clients, support and troubleshoot client’s problems to develop a trusting relationship, and identify new opportunities for clients to find success using our products, Role and Responsibilities Manage the support desk by promptly responding to customer inquiries, troubleshooting issues, and providing resolutions to ensure a high level of customer satisfaction. Effectively oversee all new client relationships from sales handoff to service mode Serve as the primary point of contact for customer inquiries, addressing their concerns, and providing accurate information promptly. Support new client onboarding implementations Maintain strong internal records of all client communications during onboarding process and beyond Effectively communicate with clients and team members within a remote work environment Provide technical implementation support for website builds, mobile app builds, and Alexa skill builds Use data, trends, and client feedback to identify opportunities to expand business with clients Provide support for client renewals and upsells Continuously enhance workflows, streamline processes, and contribute to developing comprehensive documentation to ensure high efficiency, scalability, and consistent service delivery. Contribute to team brainstorming sessions for new products and services Actively monitor customer satisfaction levels and gather feedback to identify areas for improvement and implement necessary measures to enhance overall customer experience. Contribute to the development and implementation of customer service policies, procedures, and best practices to improve service quality and efficiency. What We Can Offer An Attractive Salary Package + Benefits 100% Remote Work - Work From Anywhere Working In An International Team Opportunity To Learn & Develop New Skills Apply Today & Join Our International Team of Support Professionals!
2  Важи од: 25/8/2023    Огласувач: onecontact TECH   Цела Македонија   https://onecontact.com.mk/job/detail/remote-microsoft-platform-specialist-sql-server-power-automate Skills & Experience: The Platform Specialist is responsible for planning, analyzing, implementing and maintaining firmwide software systems across the Windows desktop, Server and Citrix platforms. This includes supporting clients, providing innovative solutions to complex software issues to facilitate Firm business and ensuring business continuity of mission critical applications. This position reports directly to the Director, Applications Development & Platform Services. Roles & Responsilibities Expertise in installing and configuring SQL Server 2014-2022 on Windows platforms using industry-accepted best practices Expertise in developing and troubleshooting complex SQL queries and other development objects such as stored procedures, views, triggers, etc. Expertise in SQL admin functions such as assigning security roles and maintaining backup and restore Expertise in workflow and data integration solutions such as Power Automate, Intapp Integrate/Flow or similar solutions Expertise supporting and administrating web-based applications (IIS) Exposure to the Power Platform as an administrator is an asset Exposure to Intapp Open is an asset Exposure to enterprise search technologies and an understanding of the basic concepts Experience in troubleshooting and resolving end-user issues Ability to motivate peers by taking ownership and a leadership role in the completion of initiatives Understanding of project management methodology as it relates to application delivery Excellent verbal and written communication skills A self-starter with the ability to deliver on tight deadlines Strong analytical and problem-solving skills Proven ability to adapt to changes and implementation of new processes and systems Ability to multitask and work under pressure both in a team environment and independently Strong service orientation and work ethic Excellent client service for lawyers and staff, which is critical to our success as a Firm What We Offer 100% Remote Work- Work North Macedonia, Albania, Bosnia and Herzegovenia, Kosovo or Brazil Opportunity To Learn & Develop New Skills An Open & Collaborative Work Environment Apply Today & Join our international team of Top-Notch Developers!
  Microsoft Platform Specialist – SQL Server  

 Важи до: 30/9/2023   Сите дејности https://onecontact.com.mk/job/detail/remote-microsoft-platform-specialist-sql-server-power-automate Skills & Experience: The Platform Specialist is responsible for planning, analyzing, implementing and maintaining firmwide software systems across the Windows desktop, Server and Citrix platforms. This includes supporting clients, providing innovative solutions to complex software issues to facilitate Firm business and ensuring business continuity of mission critical applications. This position reports directly to the Director, Applications Development & Platform Services. Roles & Responsilibities Expertise in installing and configuring SQL Server 2014-2022 on Windows platforms using industry-accepted best practices Expertise in developing and troubleshooting complex SQL queries and other development objects such as stored procedures, views, triggers, etc. Expertise in SQL admin functions such as assigning security roles and maintaining backup and restore Expertise in workflow and data integration solutions such as Power Automate, Intapp Integrate/Flow or similar solutions Expertise supporting and administrating web-based applications (IIS) Exposure to the Power Platform as an administrator is an asset Exposure to Intapp Open is an asset Exposure to enterprise search technologies and an understanding of the basic concepts Experience in troubleshooting and resolving end-user issues Ability to motivate peers by taking ownership and a leadership role in the completion of initiatives Understanding of project management methodology as it relates to application delivery Excellent verbal and written communication skills A self-starter with the ability to deliver on tight deadlines Strong analytical and problem-solving skills Proven ability to adapt to changes and implementation of new processes and systems Ability to multitask and work under pressure both in a team environment and independently Strong service orientation and work ethic Excellent client service for lawyers and staff, which is critical to our success as a Firm What We Offer 100% Remote Work- Work North Macedonia, Albania, Bosnia and Herzegovenia, Kosovo or Brazil Opportunity To Learn & Develop New Skills An Open & Collaborative Work Environment Apply Today & Join our international team of Top-Notch Developers!
2  Важи од: 25/8/2023    Огласувач: onecontact TECH   Цела Македонија   https://onecontact.com.mk/job/detail/remote-microsoft-power-bi-application-development-specialist Roles & Responsilibities Introducing and integrating new business systems Managing the security, documentation and configuration of the Firm’s technology systems Answering technical queries from peers as requested Escalating, in a timely manner, support issues requiring management’s attention Making recommendations on process improvement Sharing knowledge and expertise by creating training materials and providing hands-on training sessions Performing duties outside of normal business hours as required What We Offer 100% Remote Work- Work North Macedonia, Albania, Bosnia and Herzegovenia, Kosovo or Brazil Opportunity To Learn & Develop New Skills An Open & Collaborative Work Environment
  Microsoft Power BI Development Specialist  

 Важи до: 30/9/2023   Сите дејности https://onecontact.com.mk/job/detail/remote-microsoft-power-bi-application-development-specialist Roles & Responsilibities Introducing and integrating new business systems Managing the security, documentation and configuration of the Firm’s technology systems Answering technical queries from peers as requested Escalating, in a timely manner, support issues requiring management’s attention Making recommendations on process improvement Sharing knowledge and expertise by creating training materials and providing hands-on training sessions Performing duties outside of normal business hours as required What We Offer 100% Remote Work- Work North Macedonia, Albania, Bosnia and Herzegovenia, Kosovo or Brazil Opportunity To Learn & Develop New Skills An Open & Collaborative Work Environment
2  Важи од: 25/8/2023    Огласувач: onecontact TECH   Цела Македонија   https://onecontact.com.mk/job/detail/remote-full-stack-lead-software-engineer Roles & Responsibilities Working on the design and implementation of new features, unit and integration tests, bug fixes, and enhancement of existing code Create new features and maintain existing implementations based on business requirement and technical specifications Apply principles and methodologies of scrum agile development practices Execute product specification, system design, development, and system integration Conduct new technology research, concept specification, and design of individual software components Provide support in all phases of SDLC and ensure to deliver of high-quality products Analyze and troubleshoot application issues in a timely fashion Develop the most effective technical solutions to meet business requirements Experience working in both pre and postproduction support (some off hours support required) Exposure to project management/project leadership and technical leadership Experience leading a small team (team lead / technical lead) assigning resources and daily task management to a team of junior developers is an asset Hybrid Agile/Waterfall and Jira experience Knowledge or exposure to the broadcasting/media industry is a plus What We Offer 100% Remote Work - North Macedonia, Albania, Bosnia and Herzegovenia, Kosovo or Brazil Opportunity To Learn & Develop New Skills An Open & Collaborative Work Environment Generous Compensation based on Industry Standards + Benefits Working Hours 9 AM - 5 PM EST Apply Today & Join our international team of Top-Notch Developers!
  Remote Full Stack Lead Software Engineer  

 Важи до: 30/9/2023   Сите дејности https://onecontact.com.mk/job/detail/remote-full-stack-lead-software-engineer Roles & Responsibilities Working on the design and implementation of new features, unit and integration tests, bug fixes, and enhancement of existing code Create new features and maintain existing implementations based on business requirement and technical specifications Apply principles and methodologies of scrum agile development practices Execute product specification, system design, development, and system integration Conduct new technology research, concept specification, and design of individual software components Provide support in all phases of SDLC and ensure to deliver of high-quality products Analyze and troubleshoot application issues in a timely fashion Develop the most effective technical solutions to meet business requirements Experience working in both pre and postproduction support (some off hours support required) Exposure to project management/project leadership and technical leadership Experience leading a small team (team lead / technical lead) assigning resources and daily task management to a team of junior developers is an asset Hybrid Agile/Waterfall and Jira experience Knowledge or exposure to the broadcasting/media industry is a plus What We Offer 100% Remote Work - North Macedonia, Albania, Bosnia and Herzegovenia, Kosovo or Brazil Opportunity To Learn & Develop New Skills An Open & Collaborative Work Environment Generous Compensation based on Industry Standards + Benefits Working Hours 9 AM - 5 PM EST Apply Today & Join our international team of Top-Notch Developers!
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