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  Cela Makedonija >>Site dejnosti                                                                                                                                                             

      
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  Remote Pizza Order Taking French Representative (onecontact TECH ) onecontact TECH *** APPLY HERE - https://onecontact.com.mk/job/detail/remote-pizza-order-taking-french-bilingual-representative# As a Pizza Order Taking Representative, you will be responsible for taking calls and entering pizza orders into the system. The ideal candidate for this role is somebody who s fluent in both French and English and has excellent comprehension skills in both languages. Part-Time and Full-Time positions are available. Roles & Responsibilities Responding to all incoming calls in a positive manner Provide information to customers and general inquiries Listen, analyze, and take appropriate action to ensure that customer issues are resolved satisfactorily and in a timely manner. Follow internal company guidelines in regards to call handling Meet or exceed monthly performance targets including data entry quality, attendance, and punctuality as well as call handle time. Working Hours Work hours between 9 PM-9 AM CET What We Offer Bonuses based on performance 100% Remote Work- Work From Anywhere Opportunity To Learn & Develop New Skills An Open & Collaborative Work Environment
  Remote Application Support Analyst (onecontact TECH ) onecontact TECH *** APPLY HERE - https://onecontact.com.mk/job/detail/remote-application-support-analyst As an Application Support Analyst, you will be responsible for providing technical support to customers by answering complex questions regarding the operation and usage of smart applications used by one of the largest transportation agencies in North America. Our ideal candidate is a proactive individual, with strong analytical and excellent communication skills, who has proven SQL knowledge and experience. Roles & Responsibilities Support customers and internal staff in all aspects through problem resolution, ensuring that the customer is informed and updated at all times Handle and close client issues in a timely manner or escalate issues when needed Identify and resolve recurring or unique customer issues Write product knowledge base articles, service bulletins, white papers & procedures Work with the development team for issue resolution, test fixes to ensure that problems have been adequately resolved. Perform upgrades and post-upgrade support for end-users Working Hours Standard 8 hour shift falls between 2 PM - 2 AM CET What We Can Offer An Attractive Salary Package + Benefits 1 0% Remote Work - Work From Anywhere Working In An International Team Paid Education & Training Opportunity To Learn & Develop New Skills
  Remote C++ Mid - Senior Software Engineer (onecontact TECH ) onecontact TECH *** We are looking for an ambitious C++ Software Developer with +3 years of experience to join an international team of Top-Notch Developers. As a Software Developer, you ll be working on a variety of development tasks in a growing organization & you ll focus on our client-server transit workforce solutions. Roles & Responsilibities Create new features and maintain existing implementations based on business requirements & technical specifications Apply principles and methodologies of scrum agile development practices Document and test to ensure the quality of the completed work requirement Work on existing code base, fix bugs, maintaing existing code and developing new features Maintain regular communication with other team members and stakeholders to ensure the quality and timely product deliveries What We Offer 100% Remote Work- Work From Anywhere Opportunity To Learn & Develop New Skills An Open & Collaborative Work Environment





  

2  Важи од: 20/1/2023    Огласувач: onecontact TECH   Цела Македонија   APPLY HERE - https://onecontact.com.mk/job/detail/remote-pizza-order-taking-french-bilingual-representative# As a Pizza Order Taking Representative, you will be responsible for taking calls and entering pizza orders into the system. The ideal candidate for this role is somebody who s fluent in both French and English and has excellent comprehension skills in both languages. Part-Time and Full-Time positions are available. Roles & Responsibilities Responding to all incoming calls in a positive manner Provide information to customers and general inquiries Listen, analyze, and take appropriate action to ensure that customer issues are resolved satisfactorily and in a timely manner. Follow internal company guidelines in regards to call handling Meet or exceed monthly performance targets including data entry quality, attendance, and punctuality as well as call handle time. Working Hours Work hours between 9 PM-9 AM CET What We Offer Bonuses based on performance 100% Remote Work- Work From Anywhere Opportunity To Learn & Develop New Skills An Open & Collaborative Work Environment
  Remote Pizza Order Taking French Representative  

 Важи до: 10/2/2023   Електроника и Телекомуникации APPLY HERE - https://onecontact.com.mk/job/detail/remote-pizza-order-taking-french-bilingual-representative# As a Pizza Order Taking Representative, you will be responsible for taking calls and entering pizza orders into the system. The ideal candidate for this role is somebody who s fluent in both French and English and has excellent comprehension skills in both languages. Part-Time and Full-Time positions are available. Roles & Responsibilities Responding to all incoming calls in a positive manner Provide information to customers and general inquiries Listen, analyze, and take appropriate action to ensure that customer issues are resolved satisfactorily and in a timely manner. Follow internal company guidelines in regards to call handling Meet or exceed monthly performance targets including data entry quality, attendance, and punctuality as well as call handle time. Working Hours Work hours between 9 PM-9 AM CET What We Offer Bonuses based on performance 100% Remote Work- Work From Anywhere Opportunity To Learn & Develop New Skills An Open & Collaborative Work Environment
2  Важи од: 20/1/2023    Огласувач: onecontact TECH   Цела Македонија   APPLY HERE - https://onecontact.com.mk/job/detail/remote-application-support-analyst As an Application Support Analyst, you will be responsible for providing technical support to customers by answering complex questions regarding the operation and usage of smart applications used by one of the largest transportation agencies in North America. Our ideal candidate is a proactive individual, with strong analytical and excellent communication skills, who has proven SQL knowledge and experience. Roles & Responsibilities Support customers and internal staff in all aspects through problem resolution, ensuring that the customer is informed and updated at all times Handle and close client issues in a timely manner or escalate issues when needed Identify and resolve recurring or unique customer issues Write product knowledge base articles, service bulletins, white papers & procedures Work with the development team for issue resolution, test fixes to ensure that problems have been adequately resolved. Perform upgrades and post-upgrade support for end-users Working Hours Standard 8 hour shift falls between 2 PM - 2 AM CET What We Can Offer An Attractive Salary Package + Benefits 1 0% Remote Work - Work From Anywhere Working In An International Team Paid Education & Training Opportunity To Learn & Develop New Skills
  Remote Application Support Analyst  

 Важи до: 10/2/2023   Информатичка технологија APPLY HERE - https://onecontact.com.mk/job/detail/remote-application-support-analyst As an Application Support Analyst, you will be responsible for providing technical support to customers by answering complex questions regarding the operation and usage of smart applications used by one of the largest transportation agencies in North America. Our ideal candidate is a proactive individual, with strong analytical and excellent communication skills, who has proven SQL knowledge and experience. Roles & Responsibilities Support customers and internal staff in all aspects through problem resolution, ensuring that the customer is informed and updated at all times Handle and close client issues in a timely manner or escalate issues when needed Identify and resolve recurring or unique customer issues Write product knowledge base articles, service bulletins, white papers & procedures Work with the development team for issue resolution, test fixes to ensure that problems have been adequately resolved. Perform upgrades and post-upgrade support for end-users Working Hours Standard 8 hour shift falls between 2 PM - 2 AM CET What We Can Offer An Attractive Salary Package + Benefits 1 0% Remote Work - Work From Anywhere Working In An International Team Paid Education & Training Opportunity To Learn & Develop New Skills
2  Важи од: 20/1/2023    Огласувач: onecontact TECH   Скопје   We are looking for an ambitious C++ Software Developer with +3 years of experience to join an international team of Top-Notch Developers. As a Software Developer, you ll be working on a variety of development tasks in a growing organization & you ll focus on our client-server transit workforce solutions. Roles & Responsilibities Create new features and maintain existing implementations based on business requirements & technical specifications Apply principles and methodologies of scrum agile development practices Document and test to ensure the quality of the completed work requirement Work on existing code base, fix bugs, maintaing existing code and developing new features Maintain regular communication with other team members and stakeholders to ensure the quality and timely product deliveries What We Offer 100% Remote Work- Work From Anywhere Opportunity To Learn & Develop New Skills An Open & Collaborative Work Environment
  Remote C++ Mid - Senior Software Engineer  

 Важи до: 10/2/2023   Информатичка технологија We are looking for an ambitious C++ Software Developer with +3 years of experience to join an international team of Top-Notch Developers. As a Software Developer, you ll be working on a variety of development tasks in a growing organization & you ll focus on our client-server transit workforce solutions. Roles & Responsilibities Create new features and maintain existing implementations based on business requirements & technical specifications Apply principles and methodologies of scrum agile development practices Document and test to ensure the quality of the completed work requirement Work on existing code base, fix bugs, maintaing existing code and developing new features Maintain regular communication with other team members and stakeholders to ensure the quality and timely product deliveries What We Offer 100% Remote Work- Work From Anywhere Opportunity To Learn & Develop New Skills An Open & Collaborative Work Environment
2  Важи од: 20/1/2023    Огласувач: onecontact TECH   Цела Македонија   APPLY HERE - https://onecontact.com.mk/job/detail/remote-pizza-order-taking-english-representative In this position, you will be receiving calls and entering pizza orders into the system. We are looking for candidates who are fluent in English and have customer service skills. REMOTE Part-Time and Full-Time positions Available. This is a full time/part-time position Work hours between 9 PM-9 AM CET Must be flexible to work shifts as required (evenings, nights, weekends, and holidays) Duties: Taking food orders - scripted calls Should be fluent in English Start immediately Send CV in English Plus bonus based on performance. Responsibilities: Responding to all incoming data processing requirements in a positive manner. Provide information to customers and general inquires Processing orders for customers Listen, analyze, and take appropriate action to ensure that customer issues are resolved satisfactorily and in a timely manner. Follow internal company guidelines in regards to call handling Meet or exceed monthly performance targets including order quality, attendance, and punctuality as well as call handle time. Requirements: A quiet room to work Upload of 10 MB and Download of more than 10 MB for Internet Windows 10 Subject line: SKPCSRENG We appreciate the opportunity to review all resumes however, due to volume, only those selected for an interview will be contacted. We are an equal opportunity employer.
  Remote Pizza Order Taking English Representative  

 Важи до: 10/2/2023   Електроника и Телекомуникации APPLY HERE - https://onecontact.com.mk/job/detail/remote-pizza-order-taking-english-representative In this position, you will be receiving calls and entering pizza orders into the system. We are looking for candidates who are fluent in English and have customer service skills. REMOTE Part-Time and Full-Time positions Available. This is a full time/part-time position Work hours between 9 PM-9 AM CET Must be flexible to work shifts as required (evenings, nights, weekends, and holidays) Duties: Taking food orders - scripted calls Should be fluent in English Start immediately Send CV in English Plus bonus based on performance. Responsibilities: Responding to all incoming data processing requirements in a positive manner. Provide information to customers and general inquires Processing orders for customers Listen, analyze, and take appropriate action to ensure that customer issues are resolved satisfactorily and in a timely manner. Follow internal company guidelines in regards to call handling Meet or exceed monthly performance targets including order quality, attendance, and punctuality as well as call handle time. Requirements: A quiet room to work Upload of 10 MB and Download of more than 10 MB for Internet Windows 10 Subject line: SKPCSRENG We appreciate the opportunity to review all resumes however, due to volume, only those selected for an interview will be contacted. We are an equal opportunity employer.
2  Важи од: 20/1/2023    Огласувач: onecontact TECH   Цела Македонија   https://onecontact.com.mk/job/detail/change-management-manager-infrastructure Change Management Manager - Infrastructure You are an experienced Change Management Manager-Infrastructure with certifications such as ITIL, PMP is nice to have and have enabled orgranizations in change management from a traditional in-house infrastructure to a cloud-based infrastructure. Our client is based in North America and is a leader in their industry, providing integrated technology solutions for the transportation industry. Reporting directly to VP of Technology, you will be responsible for ensuring modifications to their IT infrastructure are managed in a controlled and effective way as defined by the IT Change Management Process. Specifically, you will: Document, prepare, coordinate, and implement changes Process and allocate tickets in the queues related to Change Management Communicate and ensure that the change process is understood and followed by all team members Provide the metrics associated with the change process to demonstrate tangible results, as well as to identify the needed improvement plans Support the improvement plans of the change process, and participate in other related processes and meetings Chair the respective Change Advisory Boards
  Change Management Manager - Infrastructure  

 Важи до: 10/2/2023   Сите дејности https://onecontact.com.mk/job/detail/change-management-manager-infrastructure Change Management Manager - Infrastructure You are an experienced Change Management Manager-Infrastructure with certifications such as ITIL, PMP is nice to have and have enabled orgranizations in change management from a traditional in-house infrastructure to a cloud-based infrastructure. Our client is based in North America and is a leader in their industry, providing integrated technology solutions for the transportation industry. Reporting directly to VP of Technology, you will be responsible for ensuring modifications to their IT infrastructure are managed in a controlled and effective way as defined by the IT Change Management Process. Specifically, you will: Document, prepare, coordinate, and implement changes Process and allocate tickets in the queues related to Change Management Communicate and ensure that the change process is understood and followed by all team members Provide the metrics associated with the change process to demonstrate tangible results, as well as to identify the needed improvement plans Support the improvement plans of the change process, and participate in other related processes and meetings Chair the respective Change Advisory Boards
2  Важи од: 20/1/2023    Огласувач: onecontact TECH   Цела Македонија   APPLY HERE - https://onecontact.com.mk/job/detail/aws-devops-lead If you are a DevOps Lead with amazing communication skills, ability to bridge the gap between Dev and Ops and ability to lead, mentor and take the organization close to the DevOps philosophy and implementation then this position is for you. Our client is a major insurance company in North America and is looking for an experienced DevOps lead What you’ll be doing Collaborate and work in an agile team to design, develop, deliver solutions with high degree of quality Develop and maintain processes and tool chain automation of software lifecycle Collaboration with Engineering & Infrastructure teams Follow DevSecOps best practices for development, security, and operations Leads SRE bi-weekly meetings consisting of team members from Engineering & Infrastructure Diagnose high and low-level performance issues in a highly distributed environment Manage servers on AWS cloud environnent
  AWS DevOps Lead  

 Важи до: 10/2/2023   Информатичка технологија APPLY HERE - https://onecontact.com.mk/job/detail/aws-devops-lead If you are a DevOps Lead with amazing communication skills, ability to bridge the gap between Dev and Ops and ability to lead, mentor and take the organization close to the DevOps philosophy and implementation then this position is for you. Our client is a major insurance company in North America and is looking for an experienced DevOps lead What you’ll be doing Collaborate and work in an agile team to design, develop, deliver solutions with high degree of quality Develop and maintain processes and tool chain automation of software lifecycle Collaboration with Engineering & Infrastructure teams Follow DevSecOps best practices for development, security, and operations Leads SRE bi-weekly meetings consisting of team members from Engineering & Infrastructure Diagnose high and low-level performance issues in a highly distributed environment Manage servers on AWS cloud environnent
2  Важи од: 20/1/2023    Огласувач: onecontact TECH   Цела Македонија   APPLY HERE - https://onecontact.com.mk/job/detail/customer-support-analyst Our Global Client is in search of a Customer Support Analyst. We re looking for an individual who is eager to learn and love working with clients. Picture yourself building a successful career, working in a fast-paced environment interacting with different customers daily. Responsibilities: As a Customer Care Operator, you’ll be responsible for answering inbound phone lines and assisting customers with their initial steps to getting assistance. These calls will range from basic questions to their needing immediate assistance for a down system. While creating a case for their call you will be gathering all the details so you will know which team to get the case to. Your calming demeanor will assist the client in these tense situations that arise. After gaining all the important information, the case is passed on to the correct team and the customer either informed or handed off. Your interaction with the customer sets the tone for the entire case! Cases will also be logged from emails or through the client portal. These may require follow up for additional details or they may go straight to the proper teams for handling. When everyone is busy, you will assist in letting team know that urgent or priority cases have been given to their queues, so the customers get a quick response from our Customer Care team. You may be asked to reach out to customers to verify information on client system and keep it current. Accuracy in your work is important when entering this information into our systems as it helps all departments quickly reach out to our customers. There will also be contacts that come through the Customer Care methods and require you to reach out to other departments such as Sales or Deployment. Follow through on these are critical. Work Hours: Mon – Friday Hours of operation will be between 8 AM Eastern to 8 PM Eastern (US/Canada).
  Customer Support Analyst  

 Важи до: 10/2/2023   Сите дејности APPLY HERE - https://onecontact.com.mk/job/detail/customer-support-analyst Our Global Client is in search of a Customer Support Analyst. We re looking for an individual who is eager to learn and love working with clients. Picture yourself building a successful career, working in a fast-paced environment interacting with different customers daily. Responsibilities: As a Customer Care Operator, you’ll be responsible for answering inbound phone lines and assisting customers with their initial steps to getting assistance. These calls will range from basic questions to their needing immediate assistance for a down system. While creating a case for their call you will be gathering all the details so you will know which team to get the case to. Your calming demeanor will assist the client in these tense situations that arise. After gaining all the important information, the case is passed on to the correct team and the customer either informed or handed off. Your interaction with the customer sets the tone for the entire case! Cases will also be logged from emails or through the client portal. These may require follow up for additional details or they may go straight to the proper teams for handling. When everyone is busy, you will assist in letting team know that urgent or priority cases have been given to their queues, so the customers get a quick response from our Customer Care team. You may be asked to reach out to customers to verify information on client system and keep it current. Accuracy in your work is important when entering this information into our systems as it helps all departments quickly reach out to our customers. There will also be contacts that come through the Customer Care methods and require you to reach out to other departments such as Sales or Deployment. Follow through on these are critical. Work Hours: Mon – Friday Hours of operation will be between 8 AM Eastern to 8 PM Eastern (US/Canada).
2  Важи од: 20/1/2023    Огласувач: onecontact TECH   Цела Македонија   Your Skills and Qualifications Bachelor degree in Computer Science, Software Engineering or equivalent work experience 5+ years professional experience in a software engineering environment Experience with Infrastructure as Code tools (eg. Terraform) Experience with configuration management tools (e.g. SaltStack, Ansible, Puppet, Chef) Experience with Continuous Integration concepts and tools Experience delivering highly available and reliable systems Experience mentoring others Good communication skills, both verbal and written Solid working background in Linux Nice to Have Familiarity with Docker and Kubernetes Experience working in an agile environment Exposure to multiple programming languages Background in private cloud (Openstack) or AWS
  DevOps Cloud Infrastructure Engineer  

 Важи до: 10/2/2023   Сите дејности Your Skills and Qualifications Bachelor degree in Computer Science, Software Engineering or equivalent work experience 5+ years professional experience in a software engineering environment Experience with Infrastructure as Code tools (eg. Terraform) Experience with configuration management tools (e.g. SaltStack, Ansible, Puppet, Chef) Experience with Continuous Integration concepts and tools Experience delivering highly available and reliable systems Experience mentoring others Good communication skills, both verbal and written Solid working background in Linux Nice to Have Familiarity with Docker and Kubernetes Experience working in an agile environment Exposure to multiple programming languages Background in private cloud (Openstack) or AWS
2  Важи од: 20/1/2023    Огласувач: onecontact TECH   Цела Македонија   Technical Project Manager - https://onecontact.com.mk/job/detail/technical-project-manager You are experienced project manager who has managed large scale projects in a software development organization and has managed projects which includes on-premise to cloud migrations. PMP and ITIL certifications are a plus and you are looking to add value to our client who is a leader in transport software development Reporting directly to VP of Technology, you will be responsible for ensuring that major technical projects which include migration from on-premise to cloud are planned, coordinated, and delivered on-time and within budget. Direct and manage assigned contracts/service agreements/projects from beginning to end within the allotted scope, time, and budget. Work with various teams across the organization and externally to plan and coordinate delivery efforts. Manage project scope, timeline, quality, goals and deliverables that support business goals in collaboration with senior management and stakeholders. Develop, maintain and monitor a Project Schedule and Cost Performance throughout the life-cycle of the project Proactively manage changes in project scope. Change Management is a large part of the role. Develop, maintain and monitor a Risk Register to ensure risks are highlighted early with the appropriate mitigation plan to address the risk. Conduct regular Project Status Meetings with your customers. Conduct regular Executive Steering Meetings with your customers and internal Executive Sponsors Coach, motivate, mentor and supervise project team members and contractors, and influence them to take proactive action and accountability for their assigned work Build, develop, and grow any business relationships vital to the success of the project (internal and external) Display proactive willingness to learn and understand software/hardware and the mechanics of their implementation and deployment. Set and continually manage project expectations with team members and other stakeholders. Develop and deliver progress reports, proposals, requirements documentation, issue logs, action item registers, and presentations, as required. Contribute to further best practices and tools for project execution and management. Conduct project post mortems and create recommendation reports in order to identify best practices and lessons learned. One or more of these engagements must have included a Requirement Compliance Matrix that would have been successfully managed by the candidate.
  Technical Project Manager  

 Важи до: 10/2/2023   Сите дејности Technical Project Manager - https://onecontact.com.mk/job/detail/technical-project-manager You are experienced project manager who has managed large scale projects in a software development organization and has managed projects which includes on-premise to cloud migrations. PMP and ITIL certifications are a plus and you are looking to add value to our client who is a leader in transport software development Reporting directly to VP of Technology, you will be responsible for ensuring that major technical projects which include migration from on-premise to cloud are planned, coordinated, and delivered on-time and within budget. Direct and manage assigned contracts/service agreements/projects from beginning to end within the allotted scope, time, and budget. Work with various teams across the organization and externally to plan and coordinate delivery efforts. Manage project scope, timeline, quality, goals and deliverables that support business goals in collaboration with senior management and stakeholders. Develop, maintain and monitor a Project Schedule and Cost Performance throughout the life-cycle of the project Proactively manage changes in project scope. Change Management is a large part of the role. Develop, maintain and monitor a Risk Register to ensure risks are highlighted early with the appropriate mitigation plan to address the risk. Conduct regular Project Status Meetings with your customers. Conduct regular Executive Steering Meetings with your customers and internal Executive Sponsors Coach, motivate, mentor and supervise project team members and contractors, and influence them to take proactive action and accountability for their assigned work Build, develop, and grow any business relationships vital to the success of the project (internal and external) Display proactive willingness to learn and understand software/hardware and the mechanics of their implementation and deployment. Set and continually manage project expectations with team members and other stakeholders. Develop and deliver progress reports, proposals, requirements documentation, issue logs, action item registers, and presentations, as required. Contribute to further best practices and tools for project execution and management. Conduct project post mortems and create recommendation reports in order to identify best practices and lessons learned. One or more of these engagements must have included a Requirement Compliance Matrix that would have been successfully managed by the candidate.
2  Важи од: 20/1/2023    Огласувач: onecontact TECH   Цела Македонија   APPLY HERE - https://onecontact.com.mk/job/detail/remote-cloud-engineer-systems-administrator We are looking for a passionate, self motivated communicative Cloud/Systems Administrator who is responsible for managing Windows, Linux servers (on-premise and cloud) and network equipment to ensure high levels of availability and security of the supported business applications. Key Responsibilities: Cloud Environments Manage cloud infrastructure capacity and performance and make recommendations as needed. Troubleshoot and resolve complex issues with infrastructure Azure services in a timely and efficient manner. Manage and Provide operational support of Azure/AWS, cloud environments including, but not limited to the following: Servers Manage Microsoft Windows Servers and Active Directory, Manage Microsoft Roles in Active Directory, RDS, VPN, DMZ, DNS, RADIUS. Execute patch management and security vulnerability maintenance plans on cloud environments/Windows/Linux servers Experience writing scripts in PowerSehll, Bash, Perl or Python to automate and streamline processes Operational Management Manage VMware virtual server environment. Maintain MS O365 suite. Maintain end user application access via SSO. Manage SAN and NAS storage systems. Manage Microsoft Roles in Active Directory, RDS, VPN, DMZ, DNS, RADIU Networking, switches, LAN, WAN. Wi-Fi Support Respond to alerts and resolve incidents. Prioritize outstanding issues and manage user’s expectations. Escalate high priority issues using established guidelines. Provide technical support effectively within established key performance indicators and SLAs. Follow and update established service desk and ticket procedures (for Level 2 and 3 support). Monitor and keep up with industry trends in cloud computing to understand their applicability to current implementations while working with other cloud engineers.. Develop and maintain infrastructure operational support documentation. Provide after hours support as needed by the team in a rotational manner with other team members
  Remote Cloud Engineer / Systems Administrator  

 Важи до: 10/2/2023   Сите дејности APPLY HERE - https://onecontact.com.mk/job/detail/remote-cloud-engineer-systems-administrator We are looking for a passionate, self motivated communicative Cloud/Systems Administrator who is responsible for managing Windows, Linux servers (on-premise and cloud) and network equipment to ensure high levels of availability and security of the supported business applications. Key Responsibilities: Cloud Environments Manage cloud infrastructure capacity and performance and make recommendations as needed. Troubleshoot and resolve complex issues with infrastructure Azure services in a timely and efficient manner. Manage and Provide operational support of Azure/AWS, cloud environments including, but not limited to the following: Servers Manage Microsoft Windows Servers and Active Directory, Manage Microsoft Roles in Active Directory, RDS, VPN, DMZ, DNS, RADIUS. Execute patch management and security vulnerability maintenance plans on cloud environments/Windows/Linux servers Experience writing scripts in PowerSehll, Bash, Perl or Python to automate and streamline processes Operational Management Manage VMware virtual server environment. Maintain MS O365 suite. Maintain end user application access via SSO. Manage SAN and NAS storage systems. Manage Microsoft Roles in Active Directory, RDS, VPN, DMZ, DNS, RADIU Networking, switches, LAN, WAN. Wi-Fi Support Respond to alerts and resolve incidents. Prioritize outstanding issues and manage user’s expectations. Escalate high priority issues using established guidelines. Provide technical support effectively within established key performance indicators and SLAs. Follow and update established service desk and ticket procedures (for Level 2 and 3 support). Monitor and keep up with industry trends in cloud computing to understand their applicability to current implementations while working with other cloud engineers.. Develop and maintain infrastructure operational support documentation. Provide after hours support as needed by the team in a rotational manner with other team members
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