|
|
|
|
|
Премиум огласи |
|
|
|
Remote Customer Success Manager (onecontact TECH )
|
onecontact TECH *** https://onecontact.com.mk/job/detail/remote-customer-success-manager
Roles & Responsibilities
Serve a portfolio of identified customers as a dedicated representative for their services
Demonstrate understanding of client’s short-, medium-, and long-term mobility priorities through ongoing touch points
Add value to the customer lifecycle by achieving agreed to, measurable success outcomes identify risks, opportunities, and how to maximize value realization
Proactively engage with customers to identify ongoing product and system needs, including conducting Quarterly Business Reviews both onsite and virtually
Serve as a customer advocate internally and support assigned customer base to generate high levels of customer satisfaction and success foster trusted advisor relationships with key customer stakeholders
Demonstrate knowledge of company’s products and services and articulate benefits of our solutions to enable customer success
Identify strategic value-added expansion opportunities based on the client’s industry and operational needs
Capture and document customer data and health status to support effective decision making
Responsible for owning the customer renewal process identify and assess renewal risks within the customer base and build and execute on get-well plans to ensure renewal and prevent service disruptions
Identify churn risks within portfolio and mitigate these risks to keep clients happy and growing.
Deliver best practices to customers to help deliver maximum value of our products with both current offerings and identifying future needs
Participate in the sales cycle and client onboarding to gather requirements, formulate delivery approach, and to help develop post-sale engagement plans
Establish, develop, and maintain positive customer relationships through email, chat, phone, video engagement, and in person client visits.
Create customer adoption benchmarks and forecasts based on defined business use cases
Help our customers understand and communicate the business value of our software solution to their organizations
Develop and deepen the account relationships with key stakeholders
Other duties as assigned
Working Hours
Standard 8 hour shift falls between 5 AM - 5 PM EST (US/Canada)
What We Can Offer
An Attractive Salary Package + Benefits
100% Remote Work - Work From Anywhere
Working with an International Team
Paid Education & Training
Opportunity To Learn & Develop New Skills
Apply Today & Join Our International Team Of IT Professionals!
|
|
Remote Site Reliability Engineer (onecontact TECH )
|
onecontact TECH *** Roles and Responsibilities
Build, maintain, monitor, and scale the infrastructure and tooling required to support our production services.
Contribute to the team and build resilient infrastructure and tooling solutions to support Engineering
Support business infrastructure to ensure service availability, including outside of business hours
Cultivate interpersonal relationships through superior communication skills
Use automation extensively to design, configure, manage, and monitor systems in support of our product development teams
Provide timely assistance and remediation solutions during critical situations and production incidents to help resolve service problems
Participate in incident management and driving root cause analysis (RCA) and risk management processes
Participate in the migration of AWS to the Google Cloud Platform
You will help build Resilient Infrastructure and
Reinforce the intended technical and cultural norms
Help direct the effort of Engineer and Associate Engineer team members
Recommend and collaborates on process and practice improvement
Help the team in building resilient infrastructure and tooling solutions to support Engineering
Support business infrastructure to ensure service availability, including outside of business hours
Cultivate interpersonal relationships through superior communication skills
What We Offer
100% Remote Work- Work From Anywhere
Opportunity To Learn & Develop New Skills
An Open & Collaborative Work Environment
Cutting Edge Technology and Implementations
Generous Compensation based on Industry Standards + Benefits
Working Hours
9 AM - 5 PM EST (flexibility required during upgrades or critical issues for on-call support)
Take charge of supporting service reliability, capacity, and performance & Apply Today!
|
|
Remote Customer Success Manager (onecontact TECH )
|
onecontact TECH *** APPLY HERE - https://onecontact.com.mk/job/detail/remote-customer-success-manager
Roles & Responsibilities
Serve a portfolio of identified customers as a dedicated representative for their services
Demonstrate understanding of client’s short-, medium-, and long-term mobility priorities through ongoing touch points
Add value to the customer lifecycle by achieving agreed to, measurable success outcomes identify risks, opportunities, and how to maximize value realization
Proactively engage with customers to identify ongoing product and system needs, including conducting Quarterly Business Reviews both onsite and virtually
Serve as a customer advocate internally and support assigned customer base to generate high levels of customer satisfaction and success foster trusted advisor relationships with key customer stakeholders
Demonstrate knowledge of company’s products and services and articulate benefits of our solutions to enable customer success
Identify strategic value-added expansion opportunities based on the client’s industry and operational needs
Capture and document customer data and health status to support effective decision making
Responsible for owning the customer renewal process identify and assess renewal risks within the customer base and build and execute on get-well plans to ensure renewal and prevent service disruptions
Identify churn risks within portfolio and mitigate these risks to keep clients happy and growing.
Deliver best practices to customers to help deliver maximum value of our products with both current offerings and identifying future needs
Participate in the sales cycle and client onboarding to gather requirements, formulate delivery approach, and to help develop post-sale engagement plans
Establish, develop, and maintain positive customer relationships through email, chat, phone, video engagement, and in person client visits.
Create customer adoption benchmarks and forecasts based on defined business use cases
Help our customers understand and communicate the business value of TransLoc in their organizations
Develop and deepen the account relationships with key stakeholders
Other duties as assigned
Working Hours
Standard 8 hour shift falls between 5 AM - 5 PM EST (US/Canada)
What We Can Offer
An Attractive Salary Package + Benefits
100% Remote Work - Work From Anywhere
Working with an International Team
Paid Education & Training
Opportunity To Learn & Develop New Skills
Apply Today & Join Our International Team Of IT Professionals!
|
|
Senior Product Desinger (onecontact TECH )
|
onecontact TECH *** https://onecontact.com.mk/job/detail/senior-product-desinger
Skills & Experience:
What you will be doing:
Make the digital transition for broadcasters easy by designing awesome products and experiences.
Work with the Product Management and Client Service teams to understand our customers in broadcast fully.
Work with the Engineering team to understand technical capabilities and constraints. Balance advocacy for user needs with technical capabilities and business goals.
Review competing products and recommend design solutions that differentiate our products from those of competitors.
Review industry trends to ensure we are always ahead of the curve.
Own the entire product design lifecycle: empathize with product stakeholders, determine and define the problems, ideate solutions, prototype and design solutions, and test/refine your products.
Deliver exceptional products on time and within budget
Mentor others to make the team stronger. Help Jr Designers through the designing process. Help non-designers understand what you do so they can better contribute.
Conduct user research and testing, create wireframes, prototypes and mockups to effectively communicate design concept
Collaborate with cross-functional teams including Engineering, Frontend, and Backend Developers to ensure a seamless user experience
Evaluate and set best practices and standards, including accessibility practices and measuring human-computer interaction
Obtaining a solid understanding of the business domain and processes, and driving experience design activities to improve customer and stakeholder understanding
Stay up-to-date with industry trends and technologies to inform and improve design decisions, establishing and promoting design guidelines, accessibility best practices and standards.
|
|
Remote Java / Kotlin Senior Software Engineer (onecontact TECH )
|
onecontact TECH *** https://onecontact.com.mk/job/detail/remote-java-kotlin-senior-software-engineer
Roles & Responsibilities
Build: Iterate quickly and deliver results with speed.
Learn: Adapt and work across the technology stack, wearing different hats as needed.
Lead: Take full ownership of projects from start to finish, whether working individually or with additional resources.
What We Offer
100% Remote Work, for candidates from Brazil
Paid Overtime as needed
Opportunity To Learn & Develop New Skills
An Open & Collaborative Work Environment
Generous Compensation based on Industry Standards + Benefits
Working Hours - 9am - 5pm EST
Apply Today & Join our international team of Top-Notch Developers!
|
|
Remote Mid Level Angular Developer (onecontact TECH )
|
onecontact TECH *** https://onecontact.com.mk/job/detail/remote-mid-level-angular-developer
Roles & Responsibilities
Develop and maintain web applications using Angular, Angular and other JavaScript Frameworks.
Collaborate with designers, developers and stakeholders to understand requirements and translate them into high-quality code.
Work closely with backend developers to create efficient implementations and integrate end points
Ensure the technical feasibility of UI/UX designs and optimize them for maximum performance.
Write clean, efficient, maintainable and well-documented code.
Participate in code reviews and ensure coding standards are adhered to.
Stay up-to-date with the latest trends and technologies in web development.
Work on cross-functional teams to drive improvements in UI/UX design and front-end architecture.
Identify and troubleshoot UI/UX issues and suggest solutions to improve the overall user experience.
Communicate effectively with team members and stakeholders to ensure timely delivery of projects.
Write unit tests for your code, using testing frameworks such as Jest or Enzyme.
Ensure that your code is thoroughly tested and meets all quality standards.
Experience using tools such as Jira, Bitbucket, and other version control tools to manage projects, track issues, and collaborate with other developers.
What We Offer
Remote Work – North Macedonia, Albania, Bosnia & Herzegovina, Brazil
Opportunity To Learn & Develop New Skills
Work with a collaborative & experienced leadership team that welcomes new ideas & encourages creativity and innovation
Mon – Friday 9 AM – 5 PM EST
|
|
Remote Client Services Representative (CSR) (onecontact TECH )
|
onecontact TECH *** https://onecontact.com.mk/job/detail/remote-client-services-representative-csr
Skills & Experience:
You’re someone who figures things out independently and is eager to learn new things. You possess strong leadership abilities and are keen to make your mark in a growing, thriving industry. Reporting directly to the Client Services Manager, the successful candidate will manage onboarding for new clients, support and troubleshoot client’s problems to develop a trusting relationship, and identify new opportunities for clients to find success using our products,
Role and Responsibilities
Manage the support desk by promptly responding to customer inquiries, troubleshooting issues, and providing resolutions to ensure a high level of customer satisfaction.
Effectively oversee all new client relationships from sales handoff to service mode
Serve as the primary point of contact for customer inquiries, addressing their concerns, and providing accurate information promptly.
Support new client onboarding implementations
Maintain strong internal records of all client communications during onboarding process and beyond
Effectively communicate with clients and team members within a remote work environment
Provide technical implementation support for website builds, mobile app builds, and Alexa skill builds
Use data, trends, and client feedback to identify opportunities to expand business with clients
Provide support for client renewals and upsells
Continuously enhance workflows, streamline processes, and contribute to developing comprehensive
documentation to ensure high efficiency, scalability, and consistent service delivery.
Contribute to team brainstorming sessions for new products and services
Actively monitor customer satisfaction levels and gather feedback to identify areas for improvement and implement necessary measures to enhance overall customer experience.
Contribute to the development and implementation of customer service policies, procedures, and best practices to improve service quality and efficiency.
What We Can Offer
An Attractive Salary Package + Benefits
100% Remote Work - Work From Anywhere
Working In An International Team
Opportunity To Learn & Develop New Skills
Apply Today & Join Our International Team of Support Professionals!
|
|
Microsoft Platform Specialist – SQL Server (onecontact TECH )
|
onecontact TECH *** https://onecontact.com.mk/job/detail/remote-microsoft-platform-specialist-sql-server-power-automate
Skills & Experience:
The Platform Specialist is responsible for planning, analyzing, implementing and maintaining firmwide software systems across the Windows desktop, Server and Citrix platforms. This includes supporting clients, providing innovative solutions to complex software issues to facilitate Firm business and ensuring business continuity of mission critical applications. This position reports directly to the Director, Applications Development & Platform Services.
Roles & Responsilibities
Expertise in installing and configuring SQL Server 2014-2022 on Windows platforms using industry-accepted best practices
Expertise in developing and troubleshooting complex SQL queries and other development objects such as stored procedures, views, triggers, etc.
Expertise in SQL admin functions such as assigning security roles and maintaining backup and restore
Expertise in workflow and data integration solutions such as Power Automate, Intapp Integrate/Flow or similar solutions
Expertise supporting and administrating web-based applications (IIS)
Exposure to the Power Platform as an administrator is an asset
Exposure to Intapp Open is an asset
Exposure to enterprise search technologies and an understanding of the basic concepts
Experience in troubleshooting and resolving end-user issues
Ability to motivate peers by taking ownership and a leadership role in the completion of initiatives
Understanding of project management methodology as it relates to application delivery
Excellent verbal and written communication skills
A self-starter with the ability to deliver on tight deadlines
Strong analytical and problem-solving skills
Proven ability to adapt to changes and implementation of new processes and systems
Ability to multitask and work under pressure both in a team environment and independently
Strong service orientation and work ethic
Excellent client service for lawyers and staff, which is critical to our success as a Firm
What We Offer
100% Remote Work- Work North Macedonia, Albania, Bosnia and Herzegovenia, Kosovo or Brazil
Opportunity To Learn & Develop New Skills
An Open & Collaborative Work Environment
Apply Today & Join our international team of Top-Notch Developers!
|
|
Microsoft Power BI Development Specialist (onecontact TECH )
|
onecontact TECH *** https://onecontact.com.mk/job/detail/remote-microsoft-power-bi-application-development-specialist
Roles & Responsilibities
Introducing and integrating new business systems
Managing the security, documentation and configuration of the Firm’s technology systems
Answering technical queries from peers as requested
Escalating, in a timely manner, support issues requiring management’s attention
Making recommendations on process improvement
Sharing knowledge and expertise by creating training materials and providing hands-on training sessions
Performing duties outside of normal business hours as required
What We Offer
100% Remote Work- Work North Macedonia, Albania, Bosnia and Herzegovenia, Kosovo or Brazil
Opportunity To Learn & Develop New Skills
An Open & Collaborative Work Environment
|
|
Remote Full Stack Lead Software Engineer (onecontact TECH )
|
onecontact TECH *** https://onecontact.com.mk/job/detail/remote-full-stack-lead-software-engineer
Roles & Responsibilities
Working on the design and implementation of new features, unit and integration tests, bug fixes, and enhancement of existing code
Create new features and maintain existing implementations based on business requirement and technical specifications
Apply principles and methodologies of scrum agile development practices
Execute product specification, system design, development, and system integration
Conduct new technology research, concept specification, and design of individual software components
Provide support in all phases of SDLC and ensure to deliver of high-quality products
Analyze and troubleshoot application issues in a timely fashion Develop the most effective technical solutions to meet business requirements
Experience working in both pre and postproduction support (some off hours support required)
Exposure to project management/project leadership and technical leadership
Experience leading a small team (team lead / technical lead) assigning resources and daily task management to a team of junior developers is an asset
Hybrid Agile/Waterfall and Jira experience
Knowledge or exposure to the broadcasting/media industry is a plus
What We Offer
100% Remote Work - North Macedonia, Albania, Bosnia and Herzegovenia, Kosovo or Brazil
Opportunity To Learn & Develop New Skills
An Open & Collaborative Work Environment
Generous Compensation based on Industry Standards + Benefits
Working Hours 9 AM - 5 PM EST
Apply Today & Join our international team of Top-Notch Developers!
|
|
Remote SaaS Technical Support (onecontact TECH )
|
onecontact TECH *** APPLY HERE - https://onecontact.com.mk/job/detail/remote-saas-technical-support
Roles & Responsibilities
You are empathetic client advocate who can diagnose and triage technical issues related to software, hardware, and integrations.
As a first point of contact you are responsible for initial intake of reported customer issues through the life cycle of resolution, including
investigating, replicating, and diagnosing issues.
Partnering with Client Support Engineers, Client Success, and Engineering to ensure customer concerns are addressed is your passion.
Support customers and internal staff in all aspects through problem resolution, ensuring that the customer is informed and updated at all times.
Serve as the primary technical support for all of our customers, including multi-tier support and triage of customer issues associated with Transportation software, hardware and systems provide top notch customer experience by providing timely and accurate information
Demonstrate an innate ability to get to the root cause of the reported problems and drive resolution through critical thinking, process execution and product knowledge
Develop and deliver support materials, documentation and training for new and existing products
Create, update and maintain ownership of cases, upholding SLAs ranging from low to critical priority
Handle and close client issues in a timely manner or escalate issues when needed.
Identify and resolve recurring or unique customer issues.
Write product knowledge base articles, service bulletins, white papers & procedures.
Work with the development team for issue resolution, test fixes to ensure that problems have been adequately resolved.
Provide rotational phone coverage 24/7/365 when assigned and provide support
Working Hours
Standard 8 hour shift falls between 5 AM - 5 PM EST (US/Canada)
What We Can Offer
An Attractive Salary Package + Benefits
100% Remote Work - Work From Anywhere
Working with an International Team
Paid Education & Training
Opportunity To Learn & Develop New Skills
Apply Today & Join Our International Team Of IT Professionals!
|
|
|


|
|
2
|
Важи од: 12/9/2023
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
|
https://onecontact.com.mk/job/detail/remote-customer-success-manager
Roles & Responsibilities
Serve a portfolio of identified customers as a dedicated representative for their services
Demonstrate understanding of client’s short-, medium-, and long-term mobility priorities through ongoing touch points
Add value to the customer lifecycle by achieving agreed to, measurable success outcomes identify risks, opportunities, and how to maximize value realization
Proactively engage with customers to identify ongoing product and system needs, including conducting Quarterly Business Reviews both onsite and virtually
Serve as a customer advocate internally and support assigned customer base to generate high levels of customer satisfaction and success foster trusted advisor relationships with key customer stakeholders
Demonstrate knowledge of company’s products and services and articulate benefits of our solutions to enable customer success
Identify strategic value-added expansion opportunities based on the client’s industry and operational needs
Capture and document customer data and health status to support effective decision making
Responsible for owning the customer renewal process identify and assess renewal risks within the customer base and build and execute on get-well plans to ensure renewal and prevent service disruptions
Identify churn risks within portfolio and mitigate these risks to keep clients happy and growing.
Deliver best practices to customers to help deliver maximum value of our products with both current offerings and identifying future needs
Participate in the sales cycle and client onboarding to gather requirements, formulate delivery approach, and to help develop post-sale engagement plans
Establish, develop, and maintain positive customer relationships through email, chat, phone, video engagement, and in person client visits.
Create customer adoption benchmarks and forecasts based on defined business use cases
Help our customers understand and communicate the business value of our software solution to their organizations
Develop and deepen the account relationships with key stakeholders
Other duties as assigned
Working Hours
Standard 8 hour shift falls between 5 AM - 5 PM EST (US/Canada)
What We Can Offer
An Attractive Salary Package + Benefits
100% Remote Work - Work From Anywhere
Working with an International Team
Paid Education & Training
Opportunity To Learn & Develop New Skills
Apply Today & Join Our International Team Of IT Professionals!
|
Remote Customer Success Manager
|
|
Важи до:
30/9/2023
|
Сите дејности
|
https://onecontact.com.mk/job/detail/remote-customer-success-manager
Roles & Responsibilities
Serve a portfolio of identified customers as a dedicated representative for their services
Demonstrate understanding of client’s short-, medium-, and long-term mobility priorities through ongoing touch points
Add value to the customer lifecycle by achieving agreed to, measurable success outcomes identify risks, opportunities, and how to maximize value realization
Proactively engage with customers to identify ongoing product and system needs, including conducting Quarterly Business Reviews both onsite and virtually
Serve as a customer advocate internally and support assigned customer base to generate high levels of customer satisfaction and success foster trusted advisor relationships with key customer stakeholders
Demonstrate knowledge of company’s products and services and articulate benefits of our solutions to enable customer success
Identify strategic value-added expansion opportunities based on the client’s industry and operational needs
Capture and document customer data and health status to support effective decision making
Responsible for owning the customer renewal process identify and assess renewal risks within the customer base and build and execute on get-well plans to ensure renewal and prevent service disruptions
Identify churn risks within portfolio and mitigate these risks to keep clients happy and growing.
Deliver best practices to customers to help deliver maximum value of our products with both current offerings and identifying future needs
Participate in the sales cycle and client onboarding to gather requirements, formulate delivery approach, and to help develop post-sale engagement plans
Establish, develop, and maintain positive customer relationships through email, chat, phone, video engagement, and in person client visits.
Create customer adoption benchmarks and forecasts based on defined business use cases
Help our customers understand and communicate the business value of our software solution to their organizations
Develop and deepen the account relationships with key stakeholders
Other duties as assigned
Working Hours
Standard 8 hour shift falls between 5 AM - 5 PM EST (US/Canada)
What We Can Offer
An Attractive Salary Package + Benefits
100% Remote Work - Work From Anywhere
Working with an International Team
Paid Education & Training
Opportunity To Learn & Develop New Skills
Apply Today & Join Our International Team Of IT Professionals!
|
2
|
Важи од: 25/8/2023
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
|
Roles and Responsibilities
Build, maintain, monitor, and scale the infrastructure and tooling required to support our production services.
Contribute to the team and build resilient infrastructure and tooling solutions to support Engineering
Support business infrastructure to ensure service availability, including outside of business hours
Cultivate interpersonal relationships through superior communication skills
Use automation extensively to design, configure, manage, and monitor systems in support of our product development teams
Provide timely assistance and remediation solutions during critical situations and production incidents to help resolve service problems
Participate in incident management and driving root cause analysis (RCA) and risk management processes
Participate in the migration of AWS to the Google Cloud Platform
You will help build Resilient Infrastructure and
Reinforce the intended technical and cultural norms
Help direct the effort of Engineer and Associate Engineer team members
Recommend and collaborates on process and practice improvement
Help the team in building resilient infrastructure and tooling solutions to support Engineering
Support business infrastructure to ensure service availability, including outside of business hours
Cultivate interpersonal relationships through superior communication skills
What We Offer
100% Remote Work- Work From Anywhere
Opportunity To Learn & Develop New Skills
An Open & Collaborative Work Environment
Cutting Edge Technology and Implementations
Generous Compensation based on Industry Standards + Benefits
Working Hours
9 AM - 5 PM EST (flexibility required during upgrades or critical issues for on-call support)
Take charge of supporting service reliability, capacity, and performance & Apply Today!
|
Remote Site Reliability Engineer
|
|
Важи до:
30/9/2023
|
Информатичка технологија
|
Roles and Responsibilities
Build, maintain, monitor, and scale the infrastructure and tooling required to support our production services.
Contribute to the team and build resilient infrastructure and tooling solutions to support Engineering
Support business infrastructure to ensure service availability, including outside of business hours
Cultivate interpersonal relationships through superior communication skills
Use automation extensively to design, configure, manage, and monitor systems in support of our product development teams
Provide timely assistance and remediation solutions during critical situations and production incidents to help resolve service problems
Participate in incident management and driving root cause analysis (RCA) and risk management processes
Participate in the migration of AWS to the Google Cloud Platform
You will help build Resilient Infrastructure and
Reinforce the intended technical and cultural norms
Help direct the effort of Engineer and Associate Engineer team members
Recommend and collaborates on process and practice improvement
Help the team in building resilient infrastructure and tooling solutions to support Engineering
Support business infrastructure to ensure service availability, including outside of business hours
Cultivate interpersonal relationships through superior communication skills
What We Offer
100% Remote Work- Work From Anywhere
Opportunity To Learn & Develop New Skills
An Open & Collaborative Work Environment
Cutting Edge Technology and Implementations
Generous Compensation based on Industry Standards + Benefits
Working Hours
9 AM - 5 PM EST (flexibility required during upgrades or critical issues for on-call support)
Take charge of supporting service reliability, capacity, and performance & Apply Today!
|
2
|
Важи од: 25/8/2023
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
|
APPLY HERE - https://onecontact.com.mk/job/detail/remote-customer-success-manager
Roles & Responsibilities
Serve a portfolio of identified customers as a dedicated representative for their services
Demonstrate understanding of client’s short-, medium-, and long-term mobility priorities through ongoing touch points
Add value to the customer lifecycle by achieving agreed to, measurable success outcomes identify risks, opportunities, and how to maximize value realization
Proactively engage with customers to identify ongoing product and system needs, including conducting Quarterly Business Reviews both onsite and virtually
Serve as a customer advocate internally and support assigned customer base to generate high levels of customer satisfaction and success foster trusted advisor relationships with key customer stakeholders
Demonstrate knowledge of company’s products and services and articulate benefits of our solutions to enable customer success
Identify strategic value-added expansion opportunities based on the client’s industry and operational needs
Capture and document customer data and health status to support effective decision making
Responsible for owning the customer renewal process identify and assess renewal risks within the customer base and build and execute on get-well plans to ensure renewal and prevent service disruptions
Identify churn risks within portfolio and mitigate these risks to keep clients happy and growing.
Deliver best practices to customers to help deliver maximum value of our products with both current offerings and identifying future needs
Participate in the sales cycle and client onboarding to gather requirements, formulate delivery approach, and to help develop post-sale engagement plans
Establish, develop, and maintain positive customer relationships through email, chat, phone, video engagement, and in person client visits.
Create customer adoption benchmarks and forecasts based on defined business use cases
Help our customers understand and communicate the business value of TransLoc in their organizations
Develop and deepen the account relationships with key stakeholders
Other duties as assigned
Working Hours
Standard 8 hour shift falls between 5 AM - 5 PM EST (US/Canada)
What We Can Offer
An Attractive Salary Package + Benefits
100% Remote Work - Work From Anywhere
Working with an International Team
Paid Education & Training
Opportunity To Learn & Develop New Skills
Apply Today & Join Our International Team Of IT Professionals!
|
Remote Customer Success Manager
|
|
Важи до:
30/9/2023
|
Сите дејности
|
APPLY HERE - https://onecontact.com.mk/job/detail/remote-customer-success-manager
Roles & Responsibilities
Serve a portfolio of identified customers as a dedicated representative for their services
Demonstrate understanding of client’s short-, medium-, and long-term mobility priorities through ongoing touch points
Add value to the customer lifecycle by achieving agreed to, measurable success outcomes identify risks, opportunities, and how to maximize value realization
Proactively engage with customers to identify ongoing product and system needs, including conducting Quarterly Business Reviews both onsite and virtually
Serve as a customer advocate internally and support assigned customer base to generate high levels of customer satisfaction and success foster trusted advisor relationships with key customer stakeholders
Demonstrate knowledge of company’s products and services and articulate benefits of our solutions to enable customer success
Identify strategic value-added expansion opportunities based on the client’s industry and operational needs
Capture and document customer data and health status to support effective decision making
Responsible for owning the customer renewal process identify and assess renewal risks within the customer base and build and execute on get-well plans to ensure renewal and prevent service disruptions
Identify churn risks within portfolio and mitigate these risks to keep clients happy and growing.
Deliver best practices to customers to help deliver maximum value of our products with both current offerings and identifying future needs
Participate in the sales cycle and client onboarding to gather requirements, formulate delivery approach, and to help develop post-sale engagement plans
Establish, develop, and maintain positive customer relationships through email, chat, phone, video engagement, and in person client visits.
Create customer adoption benchmarks and forecasts based on defined business use cases
Help our customers understand and communicate the business value of TransLoc in their organizations
Develop and deepen the account relationships with key stakeholders
Other duties as assigned
Working Hours
Standard 8 hour shift falls between 5 AM - 5 PM EST (US/Canada)
What We Can Offer
An Attractive Salary Package + Benefits
100% Remote Work - Work From Anywhere
Working with an International Team
Paid Education & Training
Opportunity To Learn & Develop New Skills
Apply Today & Join Our International Team Of IT Professionals!
|
2
|
Важи од: 25/8/2023
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
|
https://onecontact.com.mk/job/detail/senior-product-desinger
Skills & Experience:
What you will be doing:
Make the digital transition for broadcasters easy by designing awesome products and experiences.
Work with the Product Management and Client Service teams to understand our customers in broadcast fully.
Work with the Engineering team to understand technical capabilities and constraints. Balance advocacy for user needs with technical capabilities and business goals.
Review competing products and recommend design solutions that differentiate our products from those of competitors.
Review industry trends to ensure we are always ahead of the curve.
Own the entire product design lifecycle: empathize with product stakeholders, determine and define the problems, ideate solutions, prototype and design solutions, and test/refine your products.
Deliver exceptional products on time and within budget
Mentor others to make the team stronger. Help Jr Designers through the designing process. Help non-designers understand what you do so they can better contribute.
Conduct user research and testing, create wireframes, prototypes and mockups to effectively communicate design concept
Collaborate with cross-functional teams including Engineering, Frontend, and Backend Developers to ensure a seamless user experience
Evaluate and set best practices and standards, including accessibility practices and measuring human-computer interaction
Obtaining a solid understanding of the business domain and processes, and driving experience design activities to improve customer and stakeholder understanding
Stay up-to-date with industry trends and technologies to inform and improve design decisions, establishing and promoting design guidelines, accessibility best practices and standards.
|
Senior Product Desinger
|
|
Важи до:
30/9/2023
|
Сите дејности
|
https://onecontact.com.mk/job/detail/senior-product-desinger
Skills & Experience:
What you will be doing:
Make the digital transition for broadcasters easy by designing awesome products and experiences.
Work with the Product Management and Client Service teams to understand our customers in broadcast fully.
Work with the Engineering team to understand technical capabilities and constraints. Balance advocacy for user needs with technical capabilities and business goals.
Review competing products and recommend design solutions that differentiate our products from those of competitors.
Review industry trends to ensure we are always ahead of the curve.
Own the entire product design lifecycle: empathize with product stakeholders, determine and define the problems, ideate solutions, prototype and design solutions, and test/refine your products.
Deliver exceptional products on time and within budget
Mentor others to make the team stronger. Help Jr Designers through the designing process. Help non-designers understand what you do so they can better contribute.
Conduct user research and testing, create wireframes, prototypes and mockups to effectively communicate design concept
Collaborate with cross-functional teams including Engineering, Frontend, and Backend Developers to ensure a seamless user experience
Evaluate and set best practices and standards, including accessibility practices and measuring human-computer interaction
Obtaining a solid understanding of the business domain and processes, and driving experience design activities to improve customer and stakeholder understanding
Stay up-to-date with industry trends and technologies to inform and improve design decisions, establishing and promoting design guidelines, accessibility best practices and standards.
|
2
|
Важи од: 25/8/2023
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
|
https://onecontact.com.mk/job/detail/remote-java-kotlin-senior-software-engineer
Roles & Responsibilities
Build: Iterate quickly and deliver results with speed.
Learn: Adapt and work across the technology stack, wearing different hats as needed.
Lead: Take full ownership of projects from start to finish, whether working individually or with additional resources.
What We Offer
100% Remote Work, for candidates from Brazil
Paid Overtime as needed
Opportunity To Learn & Develop New Skills
An Open & Collaborative Work Environment
Generous Compensation based on Industry Standards + Benefits
Working Hours - 9am - 5pm EST
Apply Today & Join our international team of Top-Notch Developers!
|
Remote Java / Kotlin Senior Software Engineer
|
|
Важи до:
30/9/2023
|
Сите дејности
|
https://onecontact.com.mk/job/detail/remote-java-kotlin-senior-software-engineer
Roles & Responsibilities
Build: Iterate quickly and deliver results with speed.
Learn: Adapt and work across the technology stack, wearing different hats as needed.
Lead: Take full ownership of projects from start to finish, whether working individually or with additional resources.
What We Offer
100% Remote Work, for candidates from Brazil
Paid Overtime as needed
Opportunity To Learn & Develop New Skills
An Open & Collaborative Work Environment
Generous Compensation based on Industry Standards + Benefits
Working Hours - 9am - 5pm EST
Apply Today & Join our international team of Top-Notch Developers!
|
2
|
Важи од: 25/8/2023
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
|
https://onecontact.com.mk/job/detail/remote-mid-level-angular-developer
Roles & Responsibilities
Develop and maintain web applications using Angular, Angular and other JavaScript Frameworks.
Collaborate with designers, developers and stakeholders to understand requirements and translate them into high-quality code.
Work closely with backend developers to create efficient implementations and integrate end points
Ensure the technical feasibility of UI/UX designs and optimize them for maximum performance.
Write clean, efficient, maintainable and well-documented code.
Participate in code reviews and ensure coding standards are adhered to.
Stay up-to-date with the latest trends and technologies in web development.
Work on cross-functional teams to drive improvements in UI/UX design and front-end architecture.
Identify and troubleshoot UI/UX issues and suggest solutions to improve the overall user experience.
Communicate effectively with team members and stakeholders to ensure timely delivery of projects.
Write unit tests for your code, using testing frameworks such as Jest or Enzyme.
Ensure that your code is thoroughly tested and meets all quality standards.
Experience using tools such as Jira, Bitbucket, and other version control tools to manage projects, track issues, and collaborate with other developers.
What We Offer
Remote Work – North Macedonia, Albania, Bosnia & Herzegovina, Brazil
Opportunity To Learn & Develop New Skills
Work with a collaborative & experienced leadership team that welcomes new ideas & encourages creativity and innovation
Mon – Friday 9 AM – 5 PM EST
|
Remote Mid Level Angular Developer
|
|
Важи до:
30/9/2023
|
Сите дејности
|
https://onecontact.com.mk/job/detail/remote-mid-level-angular-developer
Roles & Responsibilities
Develop and maintain web applications using Angular, Angular and other JavaScript Frameworks.
Collaborate with designers, developers and stakeholders to understand requirements and translate them into high-quality code.
Work closely with backend developers to create efficient implementations and integrate end points
Ensure the technical feasibility of UI/UX designs and optimize them for maximum performance.
Write clean, efficient, maintainable and well-documented code.
Participate in code reviews and ensure coding standards are adhered to.
Stay up-to-date with the latest trends and technologies in web development.
Work on cross-functional teams to drive improvements in UI/UX design and front-end architecture.
Identify and troubleshoot UI/UX issues and suggest solutions to improve the overall user experience.
Communicate effectively with team members and stakeholders to ensure timely delivery of projects.
Write unit tests for your code, using testing frameworks such as Jest or Enzyme.
Ensure that your code is thoroughly tested and meets all quality standards.
Experience using tools such as Jira, Bitbucket, and other version control tools to manage projects, track issues, and collaborate with other developers.
What We Offer
Remote Work – North Macedonia, Albania, Bosnia & Herzegovina, Brazil
Opportunity To Learn & Develop New Skills
Work with a collaborative & experienced leadership team that welcomes new ideas & encourages creativity and innovation
Mon – Friday 9 AM – 5 PM EST
|
2
|
Важи од: 25/8/2023
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
|
https://onecontact.com.mk/job/detail/remote-client-services-representative-csr
Skills & Experience:
You’re someone who figures things out independently and is eager to learn new things. You possess strong leadership abilities and are keen to make your mark in a growing, thriving industry. Reporting directly to the Client Services Manager, the successful candidate will manage onboarding for new clients, support and troubleshoot client’s problems to develop a trusting relationship, and identify new opportunities for clients to find success using our products,
Role and Responsibilities
Manage the support desk by promptly responding to customer inquiries, troubleshooting issues, and providing resolutions to ensure a high level of customer satisfaction.
Effectively oversee all new client relationships from sales handoff to service mode
Serve as the primary point of contact for customer inquiries, addressing their concerns, and providing accurate information promptly.
Support new client onboarding implementations
Maintain strong internal records of all client communications during onboarding process and beyond
Effectively communicate with clients and team members within a remote work environment
Provide technical implementation support for website builds, mobile app builds, and Alexa skill builds
Use data, trends, and client feedback to identify opportunities to expand business with clients
Provide support for client renewals and upsells
Continuously enhance workflows, streamline processes, and contribute to developing comprehensive
documentation to ensure high efficiency, scalability, and consistent service delivery.
Contribute to team brainstorming sessions for new products and services
Actively monitor customer satisfaction levels and gather feedback to identify areas for improvement and implement necessary measures to enhance overall customer experience.
Contribute to the development and implementation of customer service policies, procedures, and best practices to improve service quality and efficiency.
What We Can Offer
An Attractive Salary Package + Benefits
100% Remote Work - Work From Anywhere
Working In An International Team
Opportunity To Learn & Develop New Skills
Apply Today & Join Our International Team of Support Professionals!
|
Remote Client Services Representative (CSR)
|
|
Важи до:
30/9/2023
|
Сите дејности
|
https://onecontact.com.mk/job/detail/remote-client-services-representative-csr
Skills & Experience:
You’re someone who figures things out independently and is eager to learn new things. You possess strong leadership abilities and are keen to make your mark in a growing, thriving industry. Reporting directly to the Client Services Manager, the successful candidate will manage onboarding for new clients, support and troubleshoot client’s problems to develop a trusting relationship, and identify new opportunities for clients to find success using our products,
Role and Responsibilities
Manage the support desk by promptly responding to customer inquiries, troubleshooting issues, and providing resolutions to ensure a high level of customer satisfaction.
Effectively oversee all new client relationships from sales handoff to service mode
Serve as the primary point of contact for customer inquiries, addressing their concerns, and providing accurate information promptly.
Support new client onboarding implementations
Maintain strong internal records of all client communications during onboarding process and beyond
Effectively communicate with clients and team members within a remote work environment
Provide technical implementation support for website builds, mobile app builds, and Alexa skill builds
Use data, trends, and client feedback to identify opportunities to expand business with clients
Provide support for client renewals and upsells
Continuously enhance workflows, streamline processes, and contribute to developing comprehensive
documentation to ensure high efficiency, scalability, and consistent service delivery.
Contribute to team brainstorming sessions for new products and services
Actively monitor customer satisfaction levels and gather feedback to identify areas for improvement and implement necessary measures to enhance overall customer experience.
Contribute to the development and implementation of customer service policies, procedures, and best practices to improve service quality and efficiency.
What We Can Offer
An Attractive Salary Package + Benefits
100% Remote Work - Work From Anywhere
Working In An International Team
Opportunity To Learn & Develop New Skills
Apply Today & Join Our International Team of Support Professionals!
|
2
|
Важи од: 25/8/2023
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
|
https://onecontact.com.mk/job/detail/remote-microsoft-platform-specialist-sql-server-power-automate
Skills & Experience:
The Platform Specialist is responsible for planning, analyzing, implementing and maintaining firmwide software systems across the Windows desktop, Server and Citrix platforms. This includes supporting clients, providing innovative solutions to complex software issues to facilitate Firm business and ensuring business continuity of mission critical applications. This position reports directly to the Director, Applications Development & Platform Services.
Roles & Responsilibities
Expertise in installing and configuring SQL Server 2014-2022 on Windows platforms using industry-accepted best practices
Expertise in developing and troubleshooting complex SQL queries and other development objects such as stored procedures, views, triggers, etc.
Expertise in SQL admin functions such as assigning security roles and maintaining backup and restore
Expertise in workflow and data integration solutions such as Power Automate, Intapp Integrate/Flow or similar solutions
Expertise supporting and administrating web-based applications (IIS)
Exposure to the Power Platform as an administrator is an asset
Exposure to Intapp Open is an asset
Exposure to enterprise search technologies and an understanding of the basic concepts
Experience in troubleshooting and resolving end-user issues
Ability to motivate peers by taking ownership and a leadership role in the completion of initiatives
Understanding of project management methodology as it relates to application delivery
Excellent verbal and written communication skills
A self-starter with the ability to deliver on tight deadlines
Strong analytical and problem-solving skills
Proven ability to adapt to changes and implementation of new processes and systems
Ability to multitask and work under pressure both in a team environment and independently
Strong service orientation and work ethic
Excellent client service for lawyers and staff, which is critical to our success as a Firm
What We Offer
100% Remote Work- Work North Macedonia, Albania, Bosnia and Herzegovenia, Kosovo or Brazil
Opportunity To Learn & Develop New Skills
An Open & Collaborative Work Environment
Apply Today & Join our international team of Top-Notch Developers!
|
Microsoft Platform Specialist – SQL Server
|
|
Важи до:
30/9/2023
|
Сите дејности
|
https://onecontact.com.mk/job/detail/remote-microsoft-platform-specialist-sql-server-power-automate
Skills & Experience:
The Platform Specialist is responsible for planning, analyzing, implementing and maintaining firmwide software systems across the Windows desktop, Server and Citrix platforms. This includes supporting clients, providing innovative solutions to complex software issues to facilitate Firm business and ensuring business continuity of mission critical applications. This position reports directly to the Director, Applications Development & Platform Services.
Roles & Responsilibities
Expertise in installing and configuring SQL Server 2014-2022 on Windows platforms using industry-accepted best practices
Expertise in developing and troubleshooting complex SQL queries and other development objects such as stored procedures, views, triggers, etc.
Expertise in SQL admin functions such as assigning security roles and maintaining backup and restore
Expertise in workflow and data integration solutions such as Power Automate, Intapp Integrate/Flow or similar solutions
Expertise supporting and administrating web-based applications (IIS)
Exposure to the Power Platform as an administrator is an asset
Exposure to Intapp Open is an asset
Exposure to enterprise search technologies and an understanding of the basic concepts
Experience in troubleshooting and resolving end-user issues
Ability to motivate peers by taking ownership and a leadership role in the completion of initiatives
Understanding of project management methodology as it relates to application delivery
Excellent verbal and written communication skills
A self-starter with the ability to deliver on tight deadlines
Strong analytical and problem-solving skills
Proven ability to adapt to changes and implementation of new processes and systems
Ability to multitask and work under pressure both in a team environment and independently
Strong service orientation and work ethic
Excellent client service for lawyers and staff, which is critical to our success as a Firm
What We Offer
100% Remote Work- Work North Macedonia, Albania, Bosnia and Herzegovenia, Kosovo or Brazil
Opportunity To Learn & Develop New Skills
An Open & Collaborative Work Environment
Apply Today & Join our international team of Top-Notch Developers!
|
2
|
Важи од: 25/8/2023
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
|
https://onecontact.com.mk/job/detail/remote-microsoft-power-bi-application-development-specialist
Roles & Responsilibities
Introducing and integrating new business systems
Managing the security, documentation and configuration of the Firm’s technology systems
Answering technical queries from peers as requested
Escalating, in a timely manner, support issues requiring management’s attention
Making recommendations on process improvement
Sharing knowledge and expertise by creating training materials and providing hands-on training sessions
Performing duties outside of normal business hours as required
What We Offer
100% Remote Work- Work North Macedonia, Albania, Bosnia and Herzegovenia, Kosovo or Brazil
Opportunity To Learn & Develop New Skills
An Open & Collaborative Work Environment
|
Microsoft Power BI Development Specialist
|
|
Важи до:
30/9/2023
|
Сите дејности
|
https://onecontact.com.mk/job/detail/remote-microsoft-power-bi-application-development-specialist
Roles & Responsilibities
Introducing and integrating new business systems
Managing the security, documentation and configuration of the Firm’s technology systems
Answering technical queries from peers as requested
Escalating, in a timely manner, support issues requiring management’s attention
Making recommendations on process improvement
Sharing knowledge and expertise by creating training materials and providing hands-on training sessions
Performing duties outside of normal business hours as required
What We Offer
100% Remote Work- Work North Macedonia, Albania, Bosnia and Herzegovenia, Kosovo or Brazil
Opportunity To Learn & Develop New Skills
An Open & Collaborative Work Environment
|
2
|
Важи од: 25/8/2023
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
|
https://onecontact.com.mk/job/detail/remote-full-stack-lead-software-engineer
Roles & Responsibilities
Working on the design and implementation of new features, unit and integration tests, bug fixes, and enhancement of existing code
Create new features and maintain existing implementations based on business requirement and technical specifications
Apply principles and methodologies of scrum agile development practices
Execute product specification, system design, development, and system integration
Conduct new technology research, concept specification, and design of individual software components
Provide support in all phases of SDLC and ensure to deliver of high-quality products
Analyze and troubleshoot application issues in a timely fashion Develop the most effective technical solutions to meet business requirements
Experience working in both pre and postproduction support (some off hours support required)
Exposure to project management/project leadership and technical leadership
Experience leading a small team (team lead / technical lead) assigning resources and daily task management to a team of junior developers is an asset
Hybrid Agile/Waterfall and Jira experience
Knowledge or exposure to the broadcasting/media industry is a plus
What We Offer
100% Remote Work - North Macedonia, Albania, Bosnia and Herzegovenia, Kosovo or Brazil
Opportunity To Learn & Develop New Skills
An Open & Collaborative Work Environment
Generous Compensation based on Industry Standards + Benefits
Working Hours 9 AM - 5 PM EST
Apply Today & Join our international team of Top-Notch Developers!
|
Remote Full Stack Lead Software Engineer
|
|
Важи до:
30/9/2023
|
Сите дејности
|
https://onecontact.com.mk/job/detail/remote-full-stack-lead-software-engineer
Roles & Responsibilities
Working on the design and implementation of new features, unit and integration tests, bug fixes, and enhancement of existing code
Create new features and maintain existing implementations based on business requirement and technical specifications
Apply principles and methodologies of scrum agile development practices
Execute product specification, system design, development, and system integration
Conduct new technology research, concept specification, and design of individual software components
Provide support in all phases of SDLC and ensure to deliver of high-quality products
Analyze and troubleshoot application issues in a timely fashion Develop the most effective technical solutions to meet business requirements
Experience working in both pre and postproduction support (some off hours support required)
Exposure to project management/project leadership and technical leadership
Experience leading a small team (team lead / technical lead) assigning resources and daily task management to a team of junior developers is an asset
Hybrid Agile/Waterfall and Jira experience
Knowledge or exposure to the broadcasting/media industry is a plus
What We Offer
100% Remote Work - North Macedonia, Albania, Bosnia and Herzegovenia, Kosovo or Brazil
Opportunity To Learn & Develop New Skills
An Open & Collaborative Work Environment
Generous Compensation based on Industry Standards + Benefits
Working Hours 9 AM - 5 PM EST
Apply Today & Join our international team of Top-Notch Developers!
|
Strana 1 od 2
|