|
|
Remote Customer Support Representative
|
|
Основна дејност |
Сите дејности
|
|
Огласувач |
onecontact TECH
|
|
Регион |
Цела Македонија
|
|
Отворен од |
2/12/2024
|
|
Отворен до |
31/12/2024
|
|
Плата |
Нема информација
|
|
Број на работни
места |
Нема информација
|
|
Вид на работување |
Сите видови на вработување
|
|
Телефон |
Нема информација
|
|
E-Mail |
jobs@onecontact.com.mk
|
|
|
|
|
Потребни квалификации |
|
|
|
|
|
|
|
Qualifications:
1-2 years of experience in effectively managing and resolving support tickets.
Proficiency in using ticketing systems such as Zendesk, Jira, or equivalent.
Preferable experience with CRM systems like Salesforce
Fluent in spoken and written English.
Strong multitasking abilities with a positive attitude towards problem-solving.
Previous experience working in a software company.
|
|
|
|
|
|
|
Детали за огласот |
|
|
|
https://onecontact.com.mk/job/detail/remote-customer-support-representative
Roles & Responsibilities:
Respond promptly to customer inquiries via phone, email, and chat regarding product-related issues, service questions, and general inquiries.
Efficiently log and manage support cases received through various channels, ensuring accurate and detailed documentation.
Conduct outbound calls to customers as necessary, providing assistance and ensuring customer satisfaction.
Update and maintain customer information in the customer service database during and after each interaction.
Collaborate with the management team to stay informed about company processes, policies, and product updates.
Monitor call queues to ensure timely assignment and resolution of customer support cases.
Address backlog support cases, liaising with internal team members for necessary follow-ups.
Manage various types of cases, including but not limited to Portal access requests, password resets, documentation requests, and operational metrics tracking.
Oversee and update contact lists for organizations collaborating with the company.
Working Hours
Standard 8 hour shift falls between 9 AM - 5 PM EST (US/Canada)
What We Can Offer
An Attractive Salary Package + Benefits
100% Remote Work - Work From Anywhere
Working with an International Team
Opportunity To Learn & Develop New Skills
Apply Today & Join Our International Team Of IT Professionals!
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Други огласи од истата дејност
|
2
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
.png)
|
Job Requirements
Minimum of 7+ years of experience in software development, specifically with web applications.
Bachelor s degree in Computer Science, Software Engineering, or a related field.
Expertise in PHP/Laravel framework and Vue.js (or other modern JavaScript frameworks like React).
Strong understanding of front-end technologies: HTML5, CSS3, JavaScript, and responsive design principles.
Experience with back-end technologies and APIs, including RESTful services and MySQL databases.
Proficiency in tools such as NGINX, BASH/UNIX scripting, and version control systems like Git.
Familiarity with Agile methodologies and tools such as Jira for issue tracking.
Strong problem-solving skills and the ability to analyze complex technical issues.
Experience in creating efficient and secure database queries and understanding database optimization strategies.
Excellent communication and collaboration skills, with the ability to work in global teams.
Proven track record of delivering high-quality products on time with a results-driven mindset.
Additional experience with AWS, Docker, and other cloud technologies is a plus.
Familiarity with mobile development (Swift, Kotlin, or Flutter) is a bonus.
Fluency in English, both written and spoken.
|
|
Senior Full Stack Developer (PHP/Laravel/Vue.js)
|
|
|
Сите дејности
|
Важи до: 31/1/2025
|
Job Requirements
Minimum of 7+ years of experience in software development, specifically with web applications.
Bachelor s degree in Computer Science, Software Engineering, or a related field.
Expertise in PHP/Laravel framework and Vue.js (or other modern JavaScript frameworks like React).
Strong understanding of front-end technologies: HTML5, CSS3, JavaScript, and responsive design principles.
Experience with back-end technologies and APIs, including RESTful services and MySQL databases.
Proficiency in tools such as NGINX, BASH/UNIX scripting, and version control systems like Git.
Familiarity with Agile methodologies and tools such as Jira for issue tracking.
Strong problem-solving skills and the ability to analyze complex technical issues.
Experience in creating efficient and secure database queries and understanding database optimization strategies.
Excellent communication and collaboration skills, with the ability to work in global teams.
Proven track record of delivering high-quality products on time with a results-driven mindset.
Additional experience with AWS, Docker, and other cloud technologies is a plus.
Familiarity with mobile development (Swift, Kotlin, or Flutter) is a bonus.
Fluency in English, both written and spoken.
|
|
2
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
|
Requirements:
Bachelor s or Master s degree in Computer Science, Software Engineering, or a related field.
5+ Years of Experience working with AI, Data Sciences, NLP
Proven experience as a Senior Software Engineer or similar roles, with a focus on developing conversational AI solutions for recruitment or HR domains.
Strong expertise in leveraging ChatGPT API and prompt engineering techniques to create tailored conversational AI models.
Experience integrating wrapper APIs with backend services, ensuring seamless functionality and integration.
In-depth understanding of natural language processing (NLP) concepts, techniques, and tools relevant to recruitment applications.
Proficiency in building wrapper APIs around language models, ensuring easy integration and maintenance.
Solid programming skills in languages such as Python, Java, or C++, along with experience in relevant frameworks and libraries.
Familiarity with recruitment processes, applicant tracking systems (ATS), and related industry standards.
Strong problem-solving and analytical thinking skills, with the ability to debug and troubleshoot complex issues.
Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
Demonstrated ability to stay updated with the latest advancements in NLP, machine learning, and recruitment technologies.
Experience with cloud platforms and services, such as AWS or Azure, is a plus.
If you are passionate about revolutionizing the recruitment process through innovative chatbot solutions, possess the required expertise in building
recruitment solutions using ChatGPT, and have experience integrating wrapper APIs with backend services, we would love to hear from you.
|
|
Remote Senior Software Engineer - ChatGPT and AI
|
|
|
Сите дејности
|
Важи до: 31/12/2024
|
Requirements:
Bachelor s or Master s degree in Computer Science, Software Engineering, or a related field.
5+ Years of Experience working with AI, Data Sciences, NLP
Proven experience as a Senior Software Engineer or similar roles, with a focus on developing conversational AI solutions for recruitment or HR domains.
Strong expertise in leveraging ChatGPT API and prompt engineering techniques to create tailored conversational AI models.
Experience integrating wrapper APIs with backend services, ensuring seamless functionality and integration.
In-depth understanding of natural language processing (NLP) concepts, techniques, and tools relevant to recruitment applications.
Proficiency in building wrapper APIs around language models, ensuring easy integration and maintenance.
Solid programming skills in languages such as Python, Java, or C++, along with experience in relevant frameworks and libraries.
Familiarity with recruitment processes, applicant tracking systems (ATS), and related industry standards.
Strong problem-solving and analytical thinking skills, with the ability to debug and troubleshoot complex issues.
Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
Demonstrated ability to stay updated with the latest advancements in NLP, machine learning, and recruitment technologies.
Experience with cloud platforms and services, such as AWS or Azure, is a plus.
If you are passionate about revolutionizing the recruitment process through innovative chatbot solutions, possess the required expertise in building
recruitment solutions using ChatGPT, and have experience integrating wrapper APIs with backend services, we would love to hear from you.
|
|
2
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
|
Job Requirements
4+ Years of Experience providing Level 2 and above technical support
Experience writing SQL select, update and other queries
Database knowledge (MS SQL and/or Oracle)
Working knowledge of various scripting tools and languages (MS SQL Client, TOAD)
Knowledge of networking commands to identify and troubleshoot network connectivity
Ability to communicate effectively in a remote team environment. Proficiency in English (written and verbal)
Strong Problem-solving and Analytical skills
Nice-To-Have
Experience with Crystal Reports or other ad hoc reporting tools
Previous experience with version control tools (SVN) is an asset
Microsoft Certifications are a plus
|
|
Remote Application Support Analyst
|
|
|
Сите дејности
|
Важи до: 31/12/2024
|
Job Requirements
4+ Years of Experience providing Level 2 and above technical support
Experience writing SQL select, update and other queries
Database knowledge (MS SQL and/or Oracle)
Working knowledge of various scripting tools and languages (MS SQL Client, TOAD)
Knowledge of networking commands to identify and troubleshoot network connectivity
Ability to communicate effectively in a remote team environment. Proficiency in English (written and verbal)
Strong Problem-solving and Analytical skills
Nice-To-Have
Experience with Crystal Reports or other ad hoc reporting tools
Previous experience with version control tools (SVN) is an asset
Microsoft Certifications are a plus
|
Други огласи од истиот регион
|
2
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
|
Job Requirements
Bachelor s degree in Computer Science, Software Engineering, or a related field.
3+ years of experience in software engineering.
Proficiency in Python knowledge of Ruby or Golang is a plus.
Experience in API development familiarity with gRPC is a plus.
Solid understanding of databases experience with Postgres or CockroachDB is a plus.
Strong analytical and problem-solving skills, particularly in investigating and resolving issues in existing codebases.
Familiarity with observability tools such as Grafana is a plus.
Ability to mentor junior engineers effectively and contribute to their professional development.
Commitment to learning and following strong software development practices, with a focus on clean, maintainable, and scalable code.
Strong negotiation and persuasion skills, with the ability to influence and drive technical decisions across teams.
Familiarity with Agile development practices and a commitment to continuous improvement.
|
|
Remote Intermediate Python Developer
|
|
|
Сите дејности
|
Важи до: 31/12/2024
|
Job Requirements
Bachelor s degree in Computer Science, Software Engineering, or a related field.
3+ years of experience in software engineering.
Proficiency in Python knowledge of Ruby or Golang is a plus.
Experience in API development familiarity with gRPC is a plus.
Solid understanding of databases experience with Postgres or CockroachDB is a plus.
Strong analytical and problem-solving skills, particularly in investigating and resolving issues in existing codebases.
Familiarity with observability tools such as Grafana is a plus.
Ability to mentor junior engineers effectively and contribute to their professional development.
Commitment to learning and following strong software development practices, with a focus on clean, maintainable, and scalable code.
Strong negotiation and persuasion skills, with the ability to influence and drive technical decisions across teams.
Familiarity with Agile development practices and a commitment to continuous improvement.
|
|
2
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
|
Job Requirements
Bachelor s degree in Computer Science, Software Engineering, or a related field.
3+ years of experience in software engineering.
Proficiency in Ruby knowledge of Python or Golang is a plus.
Experience in API development familiarity with gRPC is a plus.
Solid understanding of databases experience with Postgres or CockroachDB is a plus.
Strong analytical and problem-solving skills, particularly in investigating and resolving issues in existing codebases.
Familiarity with observability tools such as Grafana is a plus.
Ability to mentor junior engineers effectively and contribute to their professional development.
Commitment to learning and following strong software development practices, with a focus on clean, maintainable, and scalable code.
Strong negotiation and persuasion skills, with the ability to influence and drive technical decisions across teams.
Familiarity with Agile development practices and a commitment to continuous improvement.
|
|
Remote Intermediate Ruby Developer
|
|
|
Сите дејности
|
Важи до: 31/12/2024
|
Job Requirements
Bachelor s degree in Computer Science, Software Engineering, or a related field.
3+ years of experience in software engineering.
Proficiency in Ruby knowledge of Python or Golang is a plus.
Experience in API development familiarity with gRPC is a plus.
Solid understanding of databases experience with Postgres or CockroachDB is a plus.
Strong analytical and problem-solving skills, particularly in investigating and resolving issues in existing codebases.
Familiarity with observability tools such as Grafana is a plus.
Ability to mentor junior engineers effectively and contribute to their professional development.
Commitment to learning and following strong software development practices, with a focus on clean, maintainable, and scalable code.
Strong negotiation and persuasion skills, with the ability to influence and drive technical decisions across teams.
Familiarity with Agile development practices and a commitment to continuous improvement.
|
|
2
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
|
Job Requirements
Bachelor’s degree in Computer Science, Software Engineering, or a related field.
2 years of experience in software engineering.
Proficiency in Python (or GoLang).
Experience with SQL databases and architecture.
Nice to have: Familiarity with microservices architecture and event-driven systems (Kafka preferred).
Ability to complete work within guidelines set by teammates to address moderate, well-scoped issues.
Strong collaboration skills and ability to build internal and external working relationships.
Capability to work independently with general supervision.
Demonstrate a proactive, inquisitive, and self-starting attitude.
|
|
Remote Junior Python Software Engineer
|
|
|
Сите дејности
|
Важи до: 31/12/2024
|
Job Requirements
Bachelor’s degree in Computer Science, Software Engineering, or a related field.
2 years of experience in software engineering.
Proficiency in Python (or GoLang).
Experience with SQL databases and architecture.
Nice to have: Familiarity with microservices architecture and event-driven systems (Kafka preferred).
Ability to complete work within guidelines set by teammates to address moderate, well-scoped issues.
Strong collaboration skills and ability to build internal and external working relationships.
Capability to work independently with general supervision.
Demonstrate a proactive, inquisitive, and self-starting attitude.
|
|
|