|
Remote Customer Support Representative
|
Основна дејност |
Сите дејности
|
Огласувач |
onecontact TECH
|
Регион |
Цела Македонија
|
Отворен од |
1/11/2024
|
Отворен до |
30/11/2024
|
Плата |
Нема информација
|
Број на работни
места |
Нема информација
|
Вид на работување |
Сите видови на вработување
|
Телефон |
Нема информација
|
E-Mail |
jobs@onecontact.com.mk
|
|
|
Потребни квалификации |
|
|
|
|
|
Qualifications:
1-2 years of experience in effectively managing and resolving support tickets.
Proficiency in using ticketing systems such as Zendesk, Jira, or equivalent.
Preferable experience with CRM systems like Salesforce
Fluent in spoken and written English.
Strong multitasking abilities with a positive attitude towards problem-solving.
Previous experience working in a software company.
|
|
|
|
|
Детали за огласот |
|
|
https://onecontact.com.mk/job/detail/remote-customer-support-representative
Roles & Responsibilities:
Respond promptly to customer inquiries via phone, email, and chat regarding product-related issues, service questions, and general inquiries.
Efficiently log and manage support cases received through various channels, ensuring accurate and detailed documentation.
Conduct outbound calls to customers as necessary, providing assistance and ensuring customer satisfaction.
Update and maintain customer information in the customer service database during and after each interaction.
Collaborate with the management team to stay informed about company processes, policies, and product updates.
Monitor call queues to ensure timely assignment and resolution of customer support cases.
Address backlog support cases, liaising with internal team members for necessary follow-ups.
Manage various types of cases, including but not limited to Portal access requests, password resets, documentation requests, and operational metrics tracking.
Oversee and update contact lists for organizations collaborating with the company.
Working Hours
Standard 8 hour shift falls between 9 AM - 5 PM EST (US/Canada)
What We Can Offer
An Attractive Salary Package + Benefits
100% Remote Work - Work From Anywhere
Working with an International Team
Opportunity To Learn & Develop New Skills
Apply Today & Join Our International Team Of IT Professionals!
|
|
|
|
|
|
|
|
|
|
|
|
Други огласи од истата дејност
2
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
|
Key Skills and Qualifications
Minimum of 5 years of experience as a Software Engineer, with a focus on integration and migration projects.
Bachelor’s or master’s degree in computer science, Information Technology, or related field.
Proven experience in the telecommunications industry is highly desirable.
Technical Skills:
Proficiency in Ruby on Rails and experience with large code bases, Python and GoLang is a plus
Strong understanding of API development and integration.
Familiarity with service management tools and software such as order tracking and work order management systems.
Knowledge of networking concepts and technologies, including gateways, routers, and network protocols.
Experience with third-party software integration.
Soft Skills:
Strong problem-solving skills and the ability to think critically about issues.
Excellent project management and organizational skills.
Strong communication skills, both written and verbal, to effectively communicate with technical and non-technical stakeholders.
Preferred Qualifications:
Experience with cloud-based platforms and technologies.
Familiarity with telecommunications standards and protocols.
Experience with agile development methodologies.
|
Senior Ruby Software Developer
|
|
Сите дејности
|
Важи до: 30/11/2024
|
Key Skills and Qualifications
Minimum of 5 years of experience as a Software Engineer, with a focus on integration and migration projects.
Bachelor’s or master’s degree in computer science, Information Technology, or related field.
Proven experience in the telecommunications industry is highly desirable.
Technical Skills:
Proficiency in Ruby on Rails and experience with large code bases, Python and GoLang is a plus
Strong understanding of API development and integration.
Familiarity with service management tools and software such as order tracking and work order management systems.
Knowledge of networking concepts and technologies, including gateways, routers, and network protocols.
Experience with third-party software integration.
Soft Skills:
Strong problem-solving skills and the ability to think critically about issues.
Excellent project management and organizational skills.
Strong communication skills, both written and verbal, to effectively communicate with technical and non-technical stakeholders.
Preferred Qualifications:
Experience with cloud-based platforms and technologies.
Familiarity with telecommunications standards and protocols.
Experience with agile development methodologies.
|
2
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
|
Job Requirements
Bachelor s degree in Computer Science, Software Engineering, or a related field.
3+ years of experience in software engineering.
Proficiency in Python knowledge of Ruby or Golang is a plus.
Experience in API development familiarity with gRPC is a plus.
Solid understanding of databases experience with Postgres or CockroachDB is a plus.
Strong analytical and problem-solving skills, particularly in investigating and resolving issues in existing codebases.
Familiarity with observability tools such as Grafana is a plus.
Ability to mentor junior engineers effectively and contribute to their professional development.
Commitment to learning and following strong software development practices, with a focus on clean, maintainable, and scalable code.
Strong negotiation and persuasion skills, with the ability to influence and drive technical decisions across teams.
Familiarity with Agile development practices and a commitment to continuous improvement.
|
Remote Intermediate Python Developer
|
|
Сите дејности
|
Важи до: 30/11/2024
|
Job Requirements
Bachelor s degree in Computer Science, Software Engineering, or a related field.
3+ years of experience in software engineering.
Proficiency in Python knowledge of Ruby or Golang is a plus.
Experience in API development familiarity with gRPC is a plus.
Solid understanding of databases experience with Postgres or CockroachDB is a plus.
Strong analytical and problem-solving skills, particularly in investigating and resolving issues in existing codebases.
Familiarity with observability tools such as Grafana is a plus.
Ability to mentor junior engineers effectively and contribute to their professional development.
Commitment to learning and following strong software development practices, with a focus on clean, maintainable, and scalable code.
Strong negotiation and persuasion skills, with the ability to influence and drive technical decisions across teams.
Familiarity with Agile development practices and a commitment to continuous improvement.
|
2
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
|
Key Skills and Qualifications
Minimum of 5 years of experience as a Software Engineer, with a focus on integration and migration projects.
Bachelor’s or master’s degree in computer science, Information Technology, or related field.
Proven experience in the telecommunications industry is highly desirable.
Technical Skills:
Proficiency in Python and experience with large code bases.
Strong understanding of API development and integration.
Familiarity with service management tools and software such as order tracking and work order management systems.
Knowledge of networking concepts and technologies, including gateways, routers, and network protocols.
Experience with third-party software integration.
Soft Skills:
Strong problem-solving skills and the ability to think critically about issues.
Excellent project management and organizational skills.
Strong communication skills, both written and verbal, to effectively communicate with technical and non-technical stakeholders.
Preferred Qualifications:
Experience with cloud-based platforms and technologies.
Familiarity with telecommunications standards and protocols.
Experience with agile development methodologies.
|
Senior Python Software Developer
|
|
Сите дејности
|
Важи до: 30/11/2024
|
Key Skills and Qualifications
Minimum of 5 years of experience as a Software Engineer, with a focus on integration and migration projects.
Bachelor’s or master’s degree in computer science, Information Technology, or related field.
Proven experience in the telecommunications industry is highly desirable.
Technical Skills:
Proficiency in Python and experience with large code bases.
Strong understanding of API development and integration.
Familiarity with service management tools and software such as order tracking and work order management systems.
Knowledge of networking concepts and technologies, including gateways, routers, and network protocols.
Experience with third-party software integration.
Soft Skills:
Strong problem-solving skills and the ability to think critically about issues.
Excellent project management and organizational skills.
Strong communication skills, both written and verbal, to effectively communicate with technical and non-technical stakeholders.
Preferred Qualifications:
Experience with cloud-based platforms and technologies.
Familiarity with telecommunications standards and protocols.
Experience with agile development methodologies.
|
Други огласи од истиот регион
2
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
|
Job Requirements
Bachelor s degree in Computer Science, Software Engineering, or a related field.
3+ years of experience in software engineering.
Proficiency in Ruby knowledge of Python or Golang is a plus.
Experience in API development familiarity with gRPC is a plus.
Solid understanding of databases experience with Postgres or CockroachDB is a plus.
Strong analytical and problem-solving skills, particularly in investigating and resolving issues in existing codebases.
Familiarity with observability tools such as Grafana is a plus.
Ability to mentor junior engineers effectively and contribute to their professional development.
Commitment to learning and following strong software development practices, with a focus on clean, maintainable, and scalable code.
Strong negotiation and persuasion skills, with the ability to influence and drive technical decisions across teams.
Familiarity with Agile development practices and a commitment to continuous improvement.
|
Remote Intermediate Ruby Developer
|
|
Сите дејности
|
Важи до: 30/11/2024
|
Job Requirements
Bachelor s degree in Computer Science, Software Engineering, or a related field.
3+ years of experience in software engineering.
Proficiency in Ruby knowledge of Python or Golang is a plus.
Experience in API development familiarity with gRPC is a plus.
Solid understanding of databases experience with Postgres or CockroachDB is a plus.
Strong analytical and problem-solving skills, particularly in investigating and resolving issues in existing codebases.
Familiarity with observability tools such as Grafana is a plus.
Ability to mentor junior engineers effectively and contribute to their professional development.
Commitment to learning and following strong software development practices, with a focus on clean, maintainable, and scalable code.
Strong negotiation and persuasion skills, with the ability to influence and drive technical decisions across teams.
Familiarity with Agile development practices and a commitment to continuous improvement.
|
2
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
|
Job Requirements
Bachelor’s degree in Computer Science, Software Engineering, or a related field.
2 years of experience in software engineering.
Proficiency in Python (or GoLang).
Experience with SQL databases and architecture.
Nice to have: Familiarity with microservices architecture and event-driven systems (Kafka preferred).
Ability to complete work within guidelines set by teammates to address moderate, well-scoped issues.
Strong collaboration skills and ability to build internal and external working relationships.
Capability to work independently with general supervision.
Demonstrate a proactive, inquisitive, and self-starting attitude.
|
Remote Junior Python Software Engineer
|
|
Сите дејности
|
Важи до: 30/11/2024
|
Job Requirements
Bachelor’s degree in Computer Science, Software Engineering, or a related field.
2 years of experience in software engineering.
Proficiency in Python (or GoLang).
Experience with SQL databases and architecture.
Nice to have: Familiarity with microservices architecture and event-driven systems (Kafka preferred).
Ability to complete work within guidelines set by teammates to address moderate, well-scoped issues.
Strong collaboration skills and ability to build internal and external working relationships.
Capability to work independently with general supervision.
Demonstrate a proactive, inquisitive, and self-starting attitude.
|
2
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
|
Job Requirements:
5+ years of experience in Database Administration, Bachelor’s degree in Computer Science, Software Engineering, or a related field.
Extensive experience managing and supporting large-scale, on-premise PostgreSQL environments, including performance tuning, optimization, and replication, backup, and recovery solutions.
Strong understanding of data modeling and database schema design principles.
Demonstrated passion for automation with experience in or willingness to learn configuration management and infrastructure as code practices.
Proficiency with the Linux command line for system administration and troubleshooting.
Proven ability to work effectively in a team environment, sharing knowledge and contributing to the success of the team.
Excellent problem-solving skills with a proactive mindset and the ability to think critically under pressure.
Experience with scripting languages (e.g., Python, Bash) for automation and tooling is preferred.
Experience with infrastructure as code frameworks (e.g., Terraform, CloudFormation) is highly desirable.
|
Remote PostgreSQL Senior DBA
|
|
Сите дејности
|
Важи до: 30/11/2024
|
Job Requirements:
5+ years of experience in Database Administration, Bachelor’s degree in Computer Science, Software Engineering, or a related field.
Extensive experience managing and supporting large-scale, on-premise PostgreSQL environments, including performance tuning, optimization, and replication, backup, and recovery solutions.
Strong understanding of data modeling and database schema design principles.
Demonstrated passion for automation with experience in or willingness to learn configuration management and infrastructure as code practices.
Proficiency with the Linux command line for system administration and troubleshooting.
Proven ability to work effectively in a team environment, sharing knowledge and contributing to the success of the team.
Excellent problem-solving skills with a proactive mindset and the ability to think critically under pressure.
Experience with scripting languages (e.g., Python, Bash) for automation and tooling is preferred.
Experience with infrastructure as code frameworks (e.g., Terraform, CloudFormation) is highly desirable.
|
|
|