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Remote Azure Service Desk Support
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Основна дејност |
Сите дејности
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Огласувач |
onecontact TECH
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Регион |
Цела Македонија
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Отворен од |
20/6/2025
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Отворен до |
21/7/2025
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Плата |
Нема информација
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Број на работни
места |
Нема информација
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Вид на работување |
Сите видови на вработување
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Телефон |
Нема информација
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E-Mail |
jobs@onecontact.com.mk
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Потребни квалификации |
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Job Requirements
Must-Have
3–5 years in IT service/help desk roles supporting corporate environments.
Strong experience with Microsoft 365 and Entra ID (Azure AD) administration.
Familiarity with Azure basics, including resource access and monitoring.
Experience using ITSM/ticketing platforms, ideally Freshservice.
Strong Windows 10/11 support knowledge and working understanding of macOS.
Excellent written English for documentation and ticket clarity.
Proven customer service and communication skills.
Analytical and resourceful in troubleshooting unfamiliar technical issues.
Diploma or degree in IT, Computer Science, or a related field.
Nice-to-Have
Relevant certifications (e.g., Microsoft 365 Modern Desktop, CompTIA A+, ITIL Foundation).
Experience with Intune/Endpoint Manager, PowerShell, or Azure automation.
Knowledge of network and security fundamentals (e.g., VPN, DNS, MFA).
Familiarity with macOS management tools such as Jamf or Kandji.
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Детали за огласот |
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https://onecontact.com.mk/job/detail/remote-azure-service-desk-support
Roles and Responsibilities
Deliver prompt, courteous technical support via phone, email, and ticketing system (Freshservice).
Log detailed user information, troubleshooting actions, and resolutions.
Prioritize and resolve incidents within defined SLAs.
Collaborate with on-site staff for tasks requiring physical presence (e.g., hardware replacements).
Escalate complex problems to Tier 2/3 support with clear replication details.
Administer user accounts and settings in Microsoft 365 (Exchange Online, Teams, SharePoint) and Entra ID (Azure AD).
Manage tasks like MFA setup, conditional access policies, and licensing.
Support Azure cloud services with basic troubleshooting and monitoring.
Remotely troubleshoot and resolve issues with Windows 10/11 and macOS, including hardware, software, and networking.
Support productivity applications and peripherals using remote tools.
Create and maintain user guides, runbooks, and SOPs.
Analyze recurring issues and propose preventive solutions or documentation updates.
Participate in virtual team stand-ups and knowledge-sharing sessions.
Contribute to process automation and improvements in line with a cloud-first strategy.
Follow and promote best practices for IT security and compliance.
What We Offer
100% Remote Work, Hiring from: North Macedonia, Albania, Bosnia, Kosovo and Brazil.
Paid Overtime as needed
Opportunities for personal growth and development through ongoing training and mentorship.
Opportunity To Learn & Develop New Skills
An Open & Collaborative Work Environment
Generous Compensation based on Industry Standards + Benefits
Working Hours: 9am - 5pm EST
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Други огласи од истата дејност
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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General Responsibilities:
Effectively participate in resolving after-hours technical issues.
Participate in after-hours work and maintenance on servers and infrastructure hardware.
Demonstrate and model function to new hires and level I and II engineers.
Serve as a point of escalation to level I and II engineers.
Update and maintain documentation, and accurately record timesheets.
Skills:
Strong written and verbal communication skills.
Must be customer-focused and able/willing to provide “white glove” service to other companies.
Strong problem-solving skills.
Ability to follow and adhere to defined processes.
Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results.
Passionate about technology with the self-motivation and willingness to master current and emerging technologies and obtain further certifications as necessary.
Education & Experience:
Bachelor’s degree, with a technical major, such as engineering or computer science, and/or a minimum of 5+ years of system administration experience.
Managing Active Directory.
Hands-on experience with Microsoft Office 365.
Hands-on experience with Multiple Windows Operating Systems, including Windows 11, Server 2019, 2022, and 2025.
Provide hands-on operation of desktop virtualization of VMware (vSphere, vCenter) and VMware View.
Knowledge of VMWare, ESX, Virtual Center, VMotion, P2V, View, SRM.
Citrix or Hyper-V experience is a plus.
Working Hours:
Monday - Friday 9 AM - 5 PM EST
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Remote Senior System Administrator
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Сите дејности
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Важи до: 21/7/2025
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General Responsibilities:
Effectively participate in resolving after-hours technical issues.
Participate in after-hours work and maintenance on servers and infrastructure hardware.
Demonstrate and model function to new hires and level I and II engineers.
Serve as a point of escalation to level I and II engineers.
Update and maintain documentation, and accurately record timesheets.
Skills:
Strong written and verbal communication skills.
Must be customer-focused and able/willing to provide “white glove” service to other companies.
Strong problem-solving skills.
Ability to follow and adhere to defined processes.
Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results.
Passionate about technology with the self-motivation and willingness to master current and emerging technologies and obtain further certifications as necessary.
Education & Experience:
Bachelor’s degree, with a technical major, such as engineering or computer science, and/or a minimum of 5+ years of system administration experience.
Managing Active Directory.
Hands-on experience with Microsoft Office 365.
Hands-on experience with Multiple Windows Operating Systems, including Windows 11, Server 2019, 2022, and 2025.
Provide hands-on operation of desktop virtualization of VMware (vSphere, vCenter) and VMware View.
Knowledge of VMWare, ESX, Virtual Center, VMotion, P2V, View, SRM.
Citrix or Hyper-V experience is a plus.
Working Hours:
Monday - Friday 9 AM - 5 PM EST
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Job Requirements
Bachelor s degree in Computer Science, Software Engineering, or a related field.
3+ years of experience in software engineering.
Proficiency in Python knowledge of Ruby or Golang is a plus.
Experience in API development familiarity with gRPC is a plus.
Solid understanding of databases experience with Postgres or CockroachDB is a plus.
Strong analytical and problem-solving skills, particularly in investigating and resolving issues in existing codebases.
Familiarity with observability tools such as Grafana is a plus.
Ability to mentor junior engineers effectively and contribute to their professional development.
Commitment to learning and following strong software development practices, with a focus on clean, maintainable, and scalable code.
Strong negotiation and persuasion skills, with the ability to influence and drive technical decisions across teams.
Familiarity with Agile development practices and a commitment to continuous improvement.
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Remote Intermediate Python Developer
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Сите дејности
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Важи до: 21/7/2025
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Job Requirements
Bachelor s degree in Computer Science, Software Engineering, or a related field.
3+ years of experience in software engineering.
Proficiency in Python knowledge of Ruby or Golang is a plus.
Experience in API development familiarity with gRPC is a plus.
Solid understanding of databases experience with Postgres or CockroachDB is a plus.
Strong analytical and problem-solving skills, particularly in investigating and resolving issues in existing codebases.
Familiarity with observability tools such as Grafana is a plus.
Ability to mentor junior engineers effectively and contribute to their professional development.
Commitment to learning and following strong software development practices, with a focus on clean, maintainable, and scalable code.
Strong negotiation and persuasion skills, with the ability to influence and drive technical decisions across teams.
Familiarity with Agile development practices and a commitment to continuous improvement.
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Qualifications
Native level fluency in French & English is mandatory
2+ years of experience in a professional function
Considerable experience using Microsoft Office Suite and Outlook + ability to learn/utilize other software packages relevant to the role.
Strong sense of urgency, integrity, and ability to multitask in a team-centered environment
Ability to perform duties with minimal supervision and exercise independent judgment and discretion as required
Excellent time management & organizational skills with the ability to meet tight deadlines
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Bilingual Remote Compliance Screenings Specialist
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Сите дејности
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Важи до: 21/7/2025
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Qualifications
Native level fluency in French & English is mandatory
2+ years of experience in a professional function
Considerable experience using Microsoft Office Suite and Outlook + ability to learn/utilize other software packages relevant to the role.
Strong sense of urgency, integrity, and ability to multitask in a team-centered environment
Ability to perform duties with minimal supervision and exercise independent judgment and discretion as required
Excellent time management & organizational skills with the ability to meet tight deadlines
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Други огласи од истиот регион
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Job Requirements
Bachelors or Master Degree in Computer Science, Engineering or related field
5 – 10 Years of Professional Experience
Microsoft Certifications a plus
Excellent English Written and Spoken Skills
General Skills and Knowledge
Excellent problem solving, analytical, and multi-tasking skills while working effectively with others under pressure
Flexible, organized, detail-oriented, and responsive person with a customer-oriented disposition
Superior verbal presentation and written English communication skills with colleagues and management
Quick learner with a passion for continuous learning and applying how technology trends can be of benefit
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Remote Senior IT Systems Engineer (Microsoft)
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Информатичка технологија
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Важи до: 21/7/2025
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Job Requirements
Bachelors or Master Degree in Computer Science, Engineering or related field
5 – 10 Years of Professional Experience
Microsoft Certifications a plus
Excellent English Written and Spoken Skills
General Skills and Knowledge
Excellent problem solving, analytical, and multi-tasking skills while working effectively with others under pressure
Flexible, organized, detail-oriented, and responsive person with a customer-oriented disposition
Superior verbal presentation and written English communication skills with colleagues and management
Quick learner with a passion for continuous learning and applying how technology trends can be of benefit
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Job Requirements
5+ years of professional experience as a Back-End or Full Stack Engineer.
Proficiency in Python with frameworks such as Django or Flask for building microservices (Python is a key requirement).
Solid understanding of system design, distributed systems, and scalable architecture.
Experience working with PostgreSQL or similar relational databases.
Experience with continuous integration and delivery (CI/CD) pipelines.
Strong problem-solving skills and clear written and verbal communication.
Nice to Have
Experience migrating data between databases, with awareness of business logic and edge cases.
Familiarity with containerization and orchestration tools such as Docker, Nomad, or Kubernetes.
Exposure to event-driven architectures using tools like Kafka.
Familiarity with GraphQL APIs and potentially gRPC.
Experience working in Agile teams and contributing to iterative development.
Knowledge of or experience with multiple programming languages and paradigms.
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Remote Senior Python Software Developer
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Сите дејности
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Важи до: 21/7/2025
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Job Requirements
5+ years of professional experience as a Back-End or Full Stack Engineer.
Proficiency in Python with frameworks such as Django or Flask for building microservices (Python is a key requirement).
Solid understanding of system design, distributed systems, and scalable architecture.
Experience working with PostgreSQL or similar relational databases.
Experience with continuous integration and delivery (CI/CD) pipelines.
Strong problem-solving skills and clear written and verbal communication.
Nice to Have
Experience migrating data between databases, with awareness of business logic and edge cases.
Familiarity with containerization and orchestration tools such as Docker, Nomad, or Kubernetes.
Exposure to event-driven architectures using tools like Kafka.
Familiarity with GraphQL APIs and potentially gRPC.
Experience working in Agile teams and contributing to iterative development.
Knowledge of or experience with multiple programming languages and paradigms.
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Qualifications
5+ years of experience in technical product management or software delivery roles.
Background in Computer Science, Business, IT, or a related field.
Previous experience in B2B SaaS and telecom platforms preferred.
Strong leadership, planning, and execution skills with attention to detail.
Excellent communication and collaboration skills, especially in distributed team environments.
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Remote Technical Product Manager
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Сите дејности
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Важи до: 21/7/2025
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Qualifications
5+ years of experience in technical product management or software delivery roles.
Background in Computer Science, Business, IT, or a related field.
Previous experience in B2B SaaS and telecom platforms preferred.
Strong leadership, planning, and execution skills with attention to detail.
Excellent communication and collaboration skills, especially in distributed team environments.
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