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Remote Azure Service Desk Support
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Основна дејност |
Сите дејности
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Огласувач |
onecontact TECH
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Регион |
Цела Македонија
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Отворен од |
22/8/2025
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Отворен до |
23/9/2025
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Плата |
Нема информација
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Број на работни
места |
Нема информација
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Вид на работување |
Сите видови на вработување
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Телефон |
Нема информација
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E-Mail |
jobs@onecontact.com.mk
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Потребни квалификации |
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Job Requirements
Must-Have
3–5 years in IT service/help desk roles supporting corporate environments.
Strong experience with Microsoft 365 and Entra ID (Azure AD) administration.
Familiarity with Azure basics, including resource access and monitoring.
Experience using ITSM/ticketing platforms, ideally Freshservice.
Strong Windows 10/11 support knowledge and working understanding of macOS.
Excellent written English for documentation and ticket clarity.
Proven customer service and communication skills.
Analytical and resourceful in troubleshooting unfamiliar technical issues.
Diploma or degree in IT, Computer Science, or a related field.
Nice-to-Have
Relevant certifications (e.g., Microsoft 365 Modern Desktop, CompTIA A+, ITIL Foundation).
Experience with Intune/Endpoint Manager, PowerShell, or Azure automation.
Knowledge of network and security fundamentals (e.g., VPN, DNS, MFA).
Familiarity with macOS management tools such as Jamf or Kandji.
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Детали за огласот |
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https://onecontact.com.mk/job/detail/remote-azure-service-desk-support
Roles and Responsibilities
Deliver prompt, courteous technical support via phone, email, and ticketing system (Freshservice).
Log detailed user information, troubleshooting actions, and resolutions.
Prioritize and resolve incidents within defined SLAs.
Collaborate with on-site staff for tasks requiring physical presence (e.g., hardware replacements).
Escalate complex problems to Tier 2/3 support with clear replication details.
Administer user accounts and settings in Microsoft 365 (Exchange Online, Teams, SharePoint) and Entra ID (Azure AD).
Manage tasks like MFA setup, conditional access policies, and licensing.
Support Azure cloud services with basic troubleshooting and monitoring.
Remotely troubleshoot and resolve issues with Windows 10/11 and macOS, including hardware, software, and networking.
Support productivity applications and peripherals using remote tools.
Create and maintain user guides, runbooks, and SOPs.
Analyze recurring issues and propose preventive solutions or documentation updates.
Participate in virtual team stand-ups and knowledge-sharing sessions.
Contribute to process automation and improvements in line with a cloud-first strategy.
Follow and promote best practices for IT security and compliance.
What We Offer
100% Remote Work, Hiring from: North Macedonia, Albania, Bosnia, Kosovo and Brazil.
Paid Overtime as needed
Opportunities for personal growth and development through ongoing training and mentorship.
Opportunity To Learn & Develop New Skills
An Open & Collaborative Work Environment
Generous Compensation based on Industry Standards + Benefits
Working Hours: 9am - 5pm EST
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Други огласи од истата дејност
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Skills:
Strong written and verbal communication skills.
Must be customer-focused and able/willing to provide “white glove” service to other companies.
Strong problem-solving skills.
Ability to follow and adhere to defined processes.
Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results.
Passionate about technology with the self-motivation and willingness to master current and emerging technologies and obtain further certifications as necessary.
Education & Experience:
Bachelor’s degree, with a technical major, such as engineering or computer science, and/or a minimum of 5+ years of system administration experience.
Managing Active Directory.
Hands-on experience with Microsoft Office 365.
Hands-on experience with Multiple Windows Operating Systems, including Windows 11, Server 2019, 2022, and 2025.
Provide hands-on operation of desktop virtualization of VMware (vSphere, vCenter) and VMware View.
Knowledge of VMWare, ESX, Virtual Center, VMotion, P2V, View, SRM.
Citrix or Hyper-V experience is a plus.
Working Hours:
Monday - Friday 9 AM - 5 PM EST
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Remote Senior System Administrator
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Сите дејности
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Важи до: 23/9/2025
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Skills:
Strong written and verbal communication skills.
Must be customer-focused and able/willing to provide “white glove” service to other companies.
Strong problem-solving skills.
Ability to follow and adhere to defined processes.
Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results.
Passionate about technology with the self-motivation and willingness to master current and emerging technologies and obtain further certifications as necessary.
Education & Experience:
Bachelor’s degree, with a technical major, such as engineering or computer science, and/or a minimum of 5+ years of system administration experience.
Managing Active Directory.
Hands-on experience with Microsoft Office 365.
Hands-on experience with Multiple Windows Operating Systems, including Windows 11, Server 2019, 2022, and 2025.
Provide hands-on operation of desktop virtualization of VMware (vSphere, vCenter) and VMware View.
Knowledge of VMWare, ESX, Virtual Center, VMotion, P2V, View, SRM.
Citrix or Hyper-V experience is a plus.
Working Hours:
Monday - Friday 9 AM - 5 PM EST
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Job Requirements
4+ years of experience providing Level 2 (or higher) technical support in a software environment.
Strong command of SQL, including the ability to write SELECT, UPDATE, and other queries, with a solid understanding of JOIN operations (LEFT, RIGHT, INNER).
Working knowledge of MS SQL and/or Oracle databases.
Familiarity with tools such as MS SQL Client, TOAD, or similar database management tools.
Understanding of basic network troubleshooting tools and commands (Wireshark).
Ability to work independently in a remote, collaborative environment.
Excellent verbal and written communication skills in English.
Proven analytical and problem-solving abilities.
Nice-To-Have
Experience with Crystal Reports or other ad hoc reporting tools
Previous experience with version control tools (SVN) is an asset
Microsoft Certifications are a plus
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Remote Application Support Analyst
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Сите дејности
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Важи до: 23/9/2025
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Job Requirements
4+ years of experience providing Level 2 (or higher) technical support in a software environment.
Strong command of SQL, including the ability to write SELECT, UPDATE, and other queries, with a solid understanding of JOIN operations (LEFT, RIGHT, INNER).
Working knowledge of MS SQL and/or Oracle databases.
Familiarity with tools such as MS SQL Client, TOAD, or similar database management tools.
Understanding of basic network troubleshooting tools and commands (Wireshark).
Ability to work independently in a remote, collaborative environment.
Excellent verbal and written communication skills in English.
Proven analytical and problem-solving abilities.
Nice-To-Have
Experience with Crystal Reports or other ad hoc reporting tools
Previous experience with version control tools (SVN) is an asset
Microsoft Certifications are a plus
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Job Requirements
Bachelor s degree in Computer Science, Software Engineering, or a related field.
3+ years of experience in software engineering.
Proficiency in Python knowledge of Ruby or Golang is a plus.
Experience in API development familiarity with gRPC is a plus.
Solid understanding of databases experience with Postgres or CockroachDB is a plus.
Strong analytical and problem-solving skills, particularly in investigating and resolving issues in existing codebases.
Familiarity with observability tools such as Grafana is a plus.
Ability to mentor junior engineers effectively and contribute to their professional development.
Commitment to learning and following strong software development practices, with a focus on clean, maintainable, and scalable code.
Strong negotiation and persuasion skills, with the ability to influence and drive technical decisions across teams.
Familiarity with Agile development practices and a commitment to continuous improvement.
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Remote Intermediate Python Developer
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Сите дејности
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Важи до: 23/9/2025
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Job Requirements
Bachelor s degree in Computer Science, Software Engineering, or a related field.
3+ years of experience in software engineering.
Proficiency in Python knowledge of Ruby or Golang is a plus.
Experience in API development familiarity with gRPC is a plus.
Solid understanding of databases experience with Postgres or CockroachDB is a plus.
Strong analytical and problem-solving skills, particularly in investigating and resolving issues in existing codebases.
Familiarity with observability tools such as Grafana is a plus.
Ability to mentor junior engineers effectively and contribute to their professional development.
Commitment to learning and following strong software development practices, with a focus on clean, maintainable, and scalable code.
Strong negotiation and persuasion skills, with the ability to influence and drive technical decisions across teams.
Familiarity with Agile development practices and a commitment to continuous improvement.
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Други огласи од истиот регион
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Job Requirements
Bachelors or Master Degree in Computer Science, Engineering or related field
5 – 10 Years of Professional Experience
Microsoft Certifications a plus
Excellent English Written and Spoken Skills
General Skills and Knowledge
Excellent problem solving, analytical, and multi-tasking skills while working effectively with others under pressure
Flexible, organized, detail-oriented, and responsive person with a customer-oriented disposition
Superior verbal presentation and written English communication skills with colleagues and management
Quick learner with a passion for continuous learning and applying how technology trends can be of benefit
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Remote Senior IT Systems Engineer (Microsoft)
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Информатичка технологија
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Важи до: 23/9/2025
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Job Requirements
Bachelors or Master Degree in Computer Science, Engineering or related field
5 – 10 Years of Professional Experience
Microsoft Certifications a plus
Excellent English Written and Spoken Skills
General Skills and Knowledge
Excellent problem solving, analytical, and multi-tasking skills while working effectively with others under pressure
Flexible, organized, detail-oriented, and responsive person with a customer-oriented disposition
Superior verbal presentation and written English communication skills with colleagues and management
Quick learner with a passion for continuous learning and applying how technology trends can be of benefit
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Job Requirements
3-5 years of experience in HR, preferably in a fast-paced environment.
Excellent command of English, both written and verbal.
Strong interpersonal and communication skills, with the ability to collaborate across teams.
Solid understanding of HR operations, policies, and procedures.
Experience coordinating with multiple departments and handling cross-functional projects.
Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.
Familiarity with HR software, employee databases, and Microsoft Office Suite.
Knowledge of local labor laws and HR best practices is a plus.
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Remote HR Assistant
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Консалтинг,тренинг и човечки ресурси
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Важи до: 23/9/2025
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Job Requirements
3-5 years of experience in HR, preferably in a fast-paced environment.
Excellent command of English, both written and verbal.
Strong interpersonal and communication skills, with the ability to collaborate across teams.
Solid understanding of HR operations, policies, and procedures.
Experience coordinating with multiple departments and handling cross-functional projects.
Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.
Familiarity with HR software, employee databases, and Microsoft Office Suite.
Knowledge of local labor laws and HR best practices is a plus.
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Job Requirements
2+ years of experience in software testing, preferably with mobile applications.
Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
Experience with MSSQL, Oracle, and relational database concepts.
Strong written and verbal communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
1–2 years of experience with software development practices and languages.
Familiarity with code and debugging in C#, JavaScript, Selenium, Visual Studio, and TestComplete.
Understanding of Agile software development and testing methodologies.
Experience with automation frameworks and scripting languages.
Knowledge of client-server, three-tier, and SPA architectures.
Hands-on experience with accessibility and compliance testing.
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Remote QA Analyst
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Сите дејности
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Важи до: 23/9/2025
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Job Requirements
2+ years of experience in software testing, preferably with mobile applications.
Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
Experience with MSSQL, Oracle, and relational database concepts.
Strong written and verbal communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
1–2 years of experience with software development practices and languages.
Familiarity with code and debugging in C#, JavaScript, Selenium, Visual Studio, and TestComplete.
Understanding of Agile software development and testing methodologies.
Experience with automation frameworks and scripting languages.
Knowledge of client-server, three-tier, and SPA architectures.
Hands-on experience with accessibility and compliance testing.
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